Quality Manager

QAI Job Number: QAI-CORP-QLTYMNGR-10072024

JOB TITLE: Quality Manager

LOCATION: All QAI Locales - Canada & US

NUMBER OF POSITIONS: 1

CATEGORY: Quality, Safety, and Customer Experience

CLOSING DATE: Open until filled

BACKGROUND:

QAI laboratories is a testing, inspection and certification organization providing services to manufacturers of Electrical Products, Building Products, Vehicles, Factory Built Structures and other regulated products. Recognition of the QAI name and logo have grown significantly over the past few years resulting in significant expansion of the business.

DUTIES: You will report to the Director of Quality, Safety and Customer Experience or his designee. As we discussed, your responsibilities will include the following:

• Acts as the deputy for the Director of Quality, Safety, and Customer Experience
• Assists in matters of QAI's accreditation and safety regulatory compliance.
• Represent QAI during external audits from various accreditation bodies or partner companies.
• Work with employees to close Corrective Action Requests (CARs). Prepare and submit documentation to accreditors to close CARs.
• Track status of CARs from internal and external audits, complaints, etc. Ensure deadlines are met.
• Assist with accreditation scope expansion initiatives
• Perform internal audits of local areas of the QMS and assist the Director in performing internal audits throughout the organization.
• Identify areas of improvement in the local Quality System and recommend measures to carry out improvements.
• Identify training needs in relation to the QMS and report these to the Director.
• Assist the Director in developing training plans for the QMS and implement the training as necessary.
• May prepare controlled documents for the QMS following QAI's processes.
• Revise controlled documents as directed by the Director
• May help to oversee the calibration program for different laboratory sites.
• May perform reviews of specific processes and implement improvement processes.
• Assist with the adoption of QAI QMS in locations as designated by the Director
• Offer process improvement ideas and assist with carrying out process improvement and automation initiatives.
• The position may involve supervising or mentoring quality supervisors.
• Responsible for identifying risks and opportunities and working with the Director to plan and develop actions.
• Help develop Key Performance Indicators (KPIs) and track necessary data.
• Assist the Director in the development of health and safety policies and procedures
• May learn the technical requirements of various QAI business streams in order to provide added support.
• Other duties as may be required by the business from time to time.

QUALIFICATION: The successful candidate will have:

• Should have a technical diploma in an Engineering discipline or equivalent
• At least 10 years of relevant experience in conformity assessment or equivalent.
• Should have a sound background in quality management and quality standards such as ISO/IEC 17065, ISO/IEC 17025, ISO/IEC 17020, ISO 9001 or equivalent.
• Must be familiar with standard Microsoft Office software
• Must have good written and oral skills.

Key Technical Competence:

• Ability to read and comprehend accreditation standards and requirements.
• Ability to create, implement and maintain Quality Management System/Health Management System policies, procedures, and work instructions, to meet the requirements of ISO 17025, ISO 17020, and ISO 17065 and other regulatory needs.
• Ability to identify best practices and able to implement and enforce these practices throughout the organization.
• Possesses adequate knowledge of the testing, inspection, and certification processes to audit these processes, and identify areas of improvement.
• Able to communicate ideas and innovations for improvements to the QAI QMS.

APPLYING:

QAI Laboratories offers a comprehensive compensation and benefits package including base salary and bonus/commissions, medical, dental, and other perks. We are committed to the long-term success of our employees.

Interested? Please submit your resume and cover letter here. Check out our other career opportunities on our website careers page: qai.org/careers or reach out to the recruitment team at careers@qai.org.

Equal Opportunity Employer

QAI Laboratories is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Note: No sponsorship is available.

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