Commercial Director

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embrace the alpine warmth surrounded by pristine Canadian wilderness in Whistler, home to North America's largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air.

Join Our Team

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as Commercial Director. This position reports to the General Manager and has a dotted line to the VP Hotel Marketing/Regional Director of Marketing and is Planning/Executive Committee level.

What you will do

The Commercial Director sits on the Hotel's executive leadership team and directs and oversees all sales and commercial activities with the support of teams including:
Sales, Catering, Conference Services, Public Relations, Marketing Communications and Revenue Management to ensure that all activities and bookings are focused to yield maximum revenue per room occupied as well as in all of the Hotel's outlets. This individual will develop the local Hotel brand and narrative including the Hotel positioning in the market, the storytelling and subsequent programming. The Commercial Director must be able to execute and effectively communicate strategies and tactics employed to all key stakeholders, including Ownership, the Hotel team and our Corporate Office.

The Commercial Director will create and implement marketing strategies and tactics that ensure that all marketing activities focus on maintaining the unique positioning of the property in an ever-changing competitive environment and achieving maximum revenue for the property. The successful candidate will be a proven leader, strategic thinker, motivator and innovator who is highly collaborative and puts people first.

People Leadership - Recruit, train, and guide division employees. Conduct performance evaluations for direct reports. Most importantly, this leader must possess the ability to build a positive working environment.

Maximize Hotel Revenue - Develop, coordinate and implement programs and activities to positively impact Rev Par performance. Manage the Hotel's Yield Program.

Marketing, Promotions, Advertising and Public Relations - Develop and implement annual marketing plan. Prepare, monitor and control the annual advertising and business promotion budget.

Sales - Solicit and service selected accounts. Provide 'one-up' sales assistance for all key accounts, to maintain an active account load and to act as the Hotel's sales leader.

Manage Sales Activity - Serve as Hotel's key contact with organizations such as convention & visitor's bureau, governmental business bodies and other key accounts. Review, set and monitor all sales goals.

What you bring
This list is not all-inclusive and should only be used as an overview of all actual responsibility.

• Applicants are required to have a minimum of 3 years of previous experience as a Commercial Director/Director of Marketing or similar, with a proven track record in both sales and marketing.

• Applicants with solid Marketing Communications/Revenue Management that have a proven record of driving demand and managing high performing teams are also welcome to apply.

• Applicants need to have strong revenue and budget management skills, have a creative flair for marketing, have good communication and interpersonal skills and demonstrate effective leadership and the ability to communicate effectively with Ownership.

• Applicants must have a 4-year university or college degree or equivalent experience.

• Must be able to make quick decisions and work in a diverse work environment.

• Must be able to build, develop and maintain a cohesive team.

• Strong ability to prioritize, organize, and manage competing priorities.

• Possess well-developed leadership and problem-solving skills.

• Ability to design, develop and deliver effective presentations required.

• Excellent reading, writing, and oral proficiency in the English language.

• Knowledge of revenue and client management systems strong preferred.

• The leader in this position is action-oriented, forward-looking, broad in scope, and requires a pro-active drive to get things done through involvement with others. It requires a strong sense of urgency, initiative and competitive drive to get things done by influencing others, delegating, developing contacts and building relationships. Strong people leadership skills required.

• Systems experience preferred with Golden Sales & Catering, Ideas, BI RevFinder, Publicis, and Opera.

• Applicant must be available to travel as needed.

• The position is based onsite with active involvement with the rest of the planning committee.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

The ability to work in Canada is strongly preferred. Management candidates currently within Four Seasons may qualify for a work permit.

If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.

What we offer:

Salary Range:
$140,000-$200,000 annually

• Plus Annual Incentive Plan and Housing Allowance

• Winter Leisure Pass; ski pass or leisure benefit

• Use of the Fitness Facility

• Medical, Dental and Sick leave coverage

• Employee Travel Program; complimentary and reduced rates at other Four Seasons

• Excellent Training and Development opportunities

• Complimentary meal per shift in our employee dining room

• Employee Recognition Programs

• Dry Cleaning Services

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