About the Role

We are seeking a highly skilled Software Support Specialist to join our team at Plexxis Software. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and have a strong background in software support.

The Software Support Specialist will be responsible for resolving customer software-related questions in a timely, efficient, and friendly manner. This position plays a crucial role in ensuring customer satisfaction and contributes to the overall experience and value that each customer realizes through the use of Plexxis solutions.

Key Responsibilities:

Learns and becomes conversant in all aspects of the Plexxis Enterprise Resource Planning (ERP) system.
Proactively recognizes and efficiently resolves issues.
Diagnostics and trouble-shooting of post-implementation software questions and issues.
Logs all Service Desk issues.
Identifies and escalates situations requiring urgent attention.
SUCCESSFULLY interacts with customers - offering support, training, and presentations.
Proactively reaches out to customers for provision of support via telephone and email.
Communicates customer recommendations and concerns to the Project Manager and Account Manager Team leaders and the Programming Coordinator.

Requirements:

Good Microsoft Office skills.
Strong communication skills.
Good organizational and time management skills.
Strong problem-solving skills.
Strong interpersonal skills.
Eligible to work in Canada.

Preferred Qualifications:

Customer Care Experience.
General accounting principles.
College or university degree in one of the following: Business, Accounting.
Experience preferred but not required:
Estimating, construction estimating software, digital takeoff / computer screen takeoff, project management, construction management software, construction accounting software, and financial reporting for the wall and ceiling industry.

Benefits

Competitive Salary: $61,500 - $82,500 per year.
Benefits package.
A comprehensive benefits package includes access to local walking trails, parks, and beaches.
Paid after hours.

Please note that this salary range is based on location and may vary depending on individual circumstances.

About Plexxis Software

Plexxis Software is a leading provider of drywall enterprise resource planning (ERP) solutions. Our sole focus has been dedicated to the wall and ceiling trade since 1999. We pride ourselves on delivering expert consulting and a drywall estimating software that unites digital takeoff, costing, construction management, mobile applications, and accounting solutions into a single, sophisticated system.

Our team genuinely appreciates each other and there is an authentic camaraderie and support network. If you're looking for a challenging and rewarding role where you can grow professionally, we encourage you to apply.

Read the full job description and apply online on the recuiter's web-site

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