Store Manager

Job description

Why The Latest Scoop (TLS)

Founded in 2004, TLS is a Vancouver-based female owned company. We are a lifestyle concept store with a curated a unique mix of product: fashion, furniture, home decor, accessories, footwear, stationery, and gift. Our stores are beautiful, textural, layered, and dimensional, and represent a unique lifestyle shopping experience. With a cult following and ever-increasing popularity, we continue to expand and open new stores across Canada.

thelatestscoop.ca Instagram: @thelatestscoop_

Store Manager (SM) Who are you?

A likeminded individual with a VIBRANT COLORFUL PERSONALITY! You love to come to work and smile and laugh and have a fun time. You are obsessed with making an outstanding impression on every person who walks through the door.You genuinely love connecting with people and are not shy to strike a conversation or strike a pose! Love clothes and have a true passion for making people love themselves and embrace their individuality!

Our Culture

Our sales culture lives through our Purpose, Core Values and Guiding Principles. Our industry recognized Scoop Academy, offered to all our employees, will give you the tools to deliver the customer experience that has come to be expected. We reward you for having an amazing time creating experiences that our clients will remember and continue to come back for!

You will make a serious impact through TLS 'Values'

GIVE A S*!T - PUTTING PASSION INTO YOUR LIFE AND WORK TO DRIVE RESULTS

• Achieves quantitative measures of performance in the following areas: Conversion, % actual sales to target, average invoice, units per transaction, email capture and sales per hour.
• Oversee operational practices making sure that your Scoop location runs smoothly while meeting projected revenues and sales targets.
• Drive Key Performance Indicators (KPI) results for your Store.
• Coordinate with direct reports and make recommendations to senior management to grow market share, improve customer experience and drive Sales.
• Monitor competitive environment and identify and provide feedback on all factors impacting business, including but not limited to: economic, cultural, and legal conditions.
• Achieve consistency and cohesive brand image through red carpet employee onboarding, training, and education.
• Cultivate and grow a high performing, engaged and committed team of Assistant Managers, Floor Supervisors, Style Advisors and Retail Operations Associates.

GO TEAM SCOOP - WE WORK AS A TEAM IN ALL OUR TASKS

• Attract, develop, and fuel a talent pipeline in your store.
• Responsible for monitoring recruiting, support in hiring and scheduling of the store.
• Responsible for ensuring timely hiring practices, training and onboarding of store staff.
• Responsible for assessing training needs required for optimal performance within the store.
• Creating smart schedules and ensuring that FTE is not exceeding budget.
• Ensuring operational efficiency in your store including deliveries to the floor, efficient use of the TLS Weekly Audit Guidelines, and impactful use of store binder to lead productive Chat - In's.
• Propelling the brand through staff style.
• Motivating through being a brand ambassador in all interactions to promote TLS.

BE GENUINE - COMMUNICATION IS ESSENTIAL IN HUMAN CONNECTION

• Committed to creating TLS company culture within the store and imparting onto employees.
• Cascading corporate communications to store team in a timely manner.
• Leading and raising the bar in professionalism at every corner from effectively communicating through to effectively presenting the store to the employee and customer.

EMBRACE INDIVIDUALITY - WE ARE NOT COOKIE- CUTTER ANYTHING

• Nail the delicate balance between sales and service.
• Foster a culture dedicated to delivering world-class client experiences.
• Ensure that the store environment is inspiring, and our product is easily accessible.
• Champion the operational systems that allow our stores to function effectively.
• Apply innovative approaches and techniques to keep updated with competition.
• Ability to embrace challenges, take risks, learn fast and influence change to lead execution of strategic initiatives through others while managing competing priorities.
• Think out of the box while driving loss prevention, Inventory control, Merchandising, Health and Safety and store communication.

RADIATE ENERGY - WE TAKE ON TASKS WITH ENTHUSIASM AND INTENT

• You are pleased by your customers experience and when your store(s) doors open your intent is to create memorable guest experiences.
• You will lead, develop, coach, and inspire your team to deliver an optimal customer and employee experience.

GUIDING PRINCIPALS

• We believe that exceptional leadership drives exceptional results.
• We believe that a company based on customer loyalty is a successful one.
• We will promote the financial success of each store as well as the company.
• We will create a welcoming environment where our team can achieve both personal and career goals.
• We will show honesty, care, and integrity to everyone who interacts with our company.
• We will ensure all our policies are ethical and fair to our team and customers.

Requirements

• VIBRANT COLORFUL PERSONALITY!
• Drive to be the BEST!
• Natural born leader.
• Strong sales ability with proven results.
• Retail Management for a minimum of 1+ years.
• Business Acumen.
• People Obsessed.
• Detail obsessed.
• Solutions Orientated mindset.

Scoop Benefits

• Flexible work Schedules
• Growth Opportunities
• Training to develop your career in retail
• Performance recognition through bonus structure
• Scoop Bucks Allowance
• Healthy Staff discounts