Account Manager

Crew HR is seeking a talented Account Manager for our client, WCP Building Renewal!

ACCOUNT MANAGER

• Are you a passionate 'people person' who builds trust and relationships effortlessly?

• Is your sales style naturally built on a collaborative approach and on a strong foundation of partnership with your clients?

• Are you a gifted communicator and listener who thrives on meeting new people and building relationships?

• Do you have a solid network and understanding of Strata & Property Management?

• Do you tackle every challenge with enthusiasm and tenacity while striving to hit the goals you set for yourself?

• Are you ready to grow your skills among a team of professionals with a strong reputation for producing amazing work?

• Do you love where you live and does that passion reflect both in your work and your West Coast lifestyle?

ABOUT WCP BUILDING RENEWAL

WCP Building Renewal specializes in revitalizing both the interior and exterior surfaces of buildings. Utilizing principles of building science, we perform targeted restoration, envelope work, and ongoing maintenance for high and low-rise building exteriors. We employ modern design and building materials to remodel and enhance commercial and strata building interior common areas.

For 20 years we have partnered with commercial property groups, residential property management companies, stratas and engineering firms across British Columbia delivering over 4500 successful interior and exterior building renewal projects.

Our team is growing, and we are looking for an outgoing, results-driven Account Manager to join the team.

Most importantly, this person must have the right combination of DRIVE, SKILLS, AND ATTITUDE because our passion is creating opportunities for our people and solutions for our clients.

THIS IS YOU IF:

• You provide first-rate customer service by listening, asking the right questions, and being genuinely invested in the process
• You are ambitious and confident yet down-to-earth and approachable
• Striking up a conversation is second nature and phone calls excite you
• You are proud of your reputation for consistent, high-quality outcomes
• Integrity and trust are values you swear by and live out every day
• You are an energetic self-starter who delivers on your promises
• You love healthy competition and winning, all while being a team player
• You are committed to the new relationships you create and want to accompany your clients along the journey, stepping into the Project management phase from time to time to ensure a seamless client experience
• You enjoy nurturing relationships with past, existing and new clients, truly getting to know each and every one of them
• You are results-driven and produce exceptional work by focusing on the details, while still moving projects forward
• You are not afraid to roll up your sleeves and dive into a fresh challenge
• You embrace life-long learning through curiosity, coaching, and professional development
• You are calm and resilient - high-pressure situations don't phase you
• You have an outgoing personality and a genuine desire to connect with others
• You are fascinated with the latest industry trends and love to dream up new ideas
• You are collaborative and friendly with a sense of humour and adventure

IN THIS ROLE YOU WILL BE:

Sales Generation Strategy and Relationship Building

• Planning and coordinating - Consistently think beyond the ordinary to develop exciting new initiatives to grow new and existing client relationships
• Building trust - Establish and maintain trusted relationships with key clients-building owners, strata councils, property management firms, and project managers-ensuring consistent engagement from the start to the completion of each project
• Gathering leads and insights - Proactively keep a regular schedule of touchpoints with customers to continue building relationships, understand their needs, and offer solutions without waiting for them to call you
• Savvy with Salesforce - Perform ongoing administration and tracking of the sales funnel in Salesforce weekly
• Listening & delivering - Regularly meet with clients to fully understand their needs, provide tailored solutions, and ensure customer satisfaction at every stage
• Ambassador and champion - Be the face of the company by representing WCP at trade shows and other client events to grow our business and reputation

Estimating, Pre-Production, and Closing

• Crunching the numbers - Perform estimates for qualified opportunities (restoration, painting, etc) while following the WCP Estimating System, and generate project pricing based on WCP GP margin guidelines
• An ace at proposals - Coordinate and lead pre-production meetings and develop comprehensive and convincing proposals that leave clients feeling knowledgeable and impressed
• Ensuring the t's are crossed - Take charge of transitioning projects to the approved WCP contractor, ensuring all necessary agreements are in place
• Closing with gusto - Hit budgeted Success Ratio, Booked GP and Margin Targets, and ensure the budgeted trial is closed and consultation targets are hit

Production

• Seamlessly transition - Transition projects smoothly to the Production department, ensuring all handoffs are clear and timely
• Leading from the front - Coordinate and lead Pre-Production Meetings to align teams and set clear project expectations
• Data-driven operations - Provide Scopes, POs, and required data for all projects before commencement to ensure smooth execution
• Customer-first approach - Act as the main point of contact for customers throughout the production process, maintaining clear and consistent communication
• Collaborating to succeed - Perform weekly AM/PM meetings with the Production Manager to ensure alignment and address any challenges
• Tracking and billing with precision - Execute billing and progress claims systems bi-weekly, ensuring accuracy and timeliness

Administration and Organization

• Keeping on top of data - Maintain the CRM of marketing and sales data for specific customers, accounts, and territories in Salesforce weekly
• Mastering the paperwork - Prepare and submit weekly sales or inventory reports and oversee the completion of all checklists
• Seen and heard - Attend weekly one-on-ones and actively participate in WCP meetings and events

Commercial, Remodel, and Industry Knowledge

• Spotting trends - Proactively research and analyze commercial markets and industry data as required, staying current with construction renewal industry trends
• Educating - Understand the deep nuances of commercial rene.