Assistant Reservations Manager

Sun Peaks Grand Hotel
CA - British Columbia - Sun Peaks
November 19, 2024

Light work activities involve handling loads of 5 kg but less than 10 kg; predominantly working in an indoor setting.

Accountabilities:

Communicating strategies to the reservations agents to fulfill the hotel's revenue management strategies.
Assisting in the management & monitoring of extranets to ensure accurate pricing parity.
Producing and compiling month-end data as required for month-end reporting.
Assisting in managing the day-to-day operations of the reservations department.
Responding to guest inquiries and resolving concerns related to reservations promptly and professionally.
'Owning' group & tour reservation block management with Sales Managers, ensuring accuracy of rooming list data.
Upholding a high level of customer service, delivering a personalized and memorable experience to guests.
Monitoring compliance of reservation call quality standards.
Overseeing the reservation system and ensuring its accurate operation, including managing room inventory and reservations.
Ensuring significant changes in daily arrivals and 7-day out forecasted occupancies are communicated to the Operations team for schedule planning.
Overseeing, training, and monitoring all reservations activities, ensuring compliance with approved SOP processes.
Assisting the Reservations Manager with team member reviews and satisfaction results.
Identifying the ongoing development needs of team members, including in-the-moment feedback, coaching, mentoring, and other supports and resources to help improve knowledge, skills, and performance.
Ensuring team members have current knowledge of hotel products, services, facilities, events, pricing, policies, and overall knowledge of the local area/events.
Encouraging and building mutual trust, respect, and cooperation among team members, ensuring team members are treated fairly and equitably.
Establishing and maintaining open, collaborative relationships with all SPGH team members by soliciting team member feedback and having an "open door" policy.
Assisting in managing the Reservations Agents and finding coaching opportunities throughout each day, ensuring continued growth and development for all reservations team members.

Ideal Candidate:

1-3 years minimum Reservations or Front Office experience with a minimum of 2 years in a leadership role.
Experience in a hotel setting or related industry is required; Resort experience is a strong asset.
Must have the ability to supervise, mentor, train, and motivate a team.
Passionate about delivering exceptional service with anticipation of guest needs.
Professional demeanor, focused individual with excellent attention to detail and numbers.
Excellent communication skills, both written and verbal.
Post-secondary education in hospitality or a related field preferred.
Proven technical skills with hotel reservation systems, third-party online platforms; Opera and Synxis are strong assets.
Advanced proficiency with computer systems required, such as Microsoft Office and Excel.
Highly responsible self-starter and collaborative team player, with the ability to remain calm under pressure in a fast-paced environment.
A level of financial acumen with the ability to forecast and interpret trends.

What you can expect from us:

The Sun Peaks Grand culture encourages individual initiative and a collaborative approach to delivering our guests' finest mountain resort experience. We value innovation and development that contribute to business success and personal growth. We also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain's summer and winter activities.

Here is a sneak peek into some of the perks and benefits our Permanent employees enjoy:

Full access Winter/Summer Season Lift, Trail and Golf passes.
Three weeks of paid vacation.
Dining discounts within our hotel & resort outlets.
Benefits plan and additional wellness components, including Health Spending Account and EFAP.
Eligibility for our 'Pay for Performance' incentive bonus program (after the qualifying period), awarded to our top performers.
Participation in the RRSP and matching DPSP programs.
Retail discounts in Resort-owned outlets.
Reciprocal programs with partnering hotels.
Friends and family hotel rates.
Continued professional growth and development opportunities.

Every year, we welcome guests and employees to our resort from a wide variety of backgrounds, and we are committed to building and sustaining a diverse and inclusive workforce at The Sun Peaks Grand. As an equal opportunity employer, we encourage applications from all qualified individuals.

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Read the full job description and apply online on the recuiter's web-site

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