Associate Vice President, Digital Business Solutions

Create your future with SASCU! We invite you to lead a team where you can feel good about the work you do and the positive impact on the communities we serve in the Shuswap region.
We believe in fostering a work environment that is the perfect blend of friendliness, support and professionalism, not to mention, fun!

As SASCU's AVP, Digital Business Solutions, you will provide strategic leadership to advance SASCU's vision through digital transformation and innovation.
This role oversees the planning, execution, and evaluation of enterprise-wide digitization initiatives, ensuring alignment with strategic objectives, regulatory compliance, and operational excellence.
The AVP collaborates across business units, IT teams, and external partners to implement digital solutions that enhance member experience, operational efficiency, and profitability.

What you'll do:

• Partner with the Vice President, Technology Operations to maintain digitization and innovation policies and roadmaps to support SASCU's strategic objectives.
• Through stakeholder collaboration, drive adoption of emerging technologies to improve performance, service delivery, and competitiveness.
• Monitor Key Performance Indicators for digitization projects and provide updates to executive leadership.
• Manage the full lifecycle of business-critical applications (e.g., core banking, CRM, analytics) and oversee updates, upgrades, and maintenance to ensure performance and minimize disruptions.
• Collaborate with external partners and industry groups to adopt best practices.
• Coordinate with vendors to meet SLAs and resolve performance issues.
• Facilitate user training to maximize system adoption and effectiveness.
• Develop disaster recovery plans for critical applications.
• Maintain compliance with cybersecurity, privacy, and data protection standards.
• Lead the Digital Business Solutions team to achieve operational excellence.
• Coach and support team members, drive performance through goal setting and feedback, and foster succession planning and staff development.

What you'll bring:

• 8-9 years of experience as a proven leader within an application-centric environment, demonstrating the ability to work across complex business platforms to achieve strategic outcomes.
• A degree in Information Management, Business Analytics, or a related field, through the use of applied technology.
• Professional certification/designation related to project and/or application management.
• Experience leading digital transformation or IT projects/programs.
• Knowledge and experience in strategy implementation, particularly in technology enablement, digital transformation, application management, and process improvement;
• Experience in the financial services industry, including banking and credit unions, is preferred but not required.

You're perfect for this role if you:

• Possess strong knowledge of the latest technologies, trends, and best practices in digital transformation, such as cloud computing, artificial intelligence, data analytics, automation, internet of things, and cybersecurity.
• Understand industry, market, customer, and competitor dynamics, as well as regulatory and ethical implications of digital transformation.
• Have excellent communication, collaboration, and influencing skills to align the vision and objectives of digital transformation across the organization and foster a culture of innovation and change.
• Are a strategic and analytical problem-solver who can design and execute effective digital solutions that create value and competitive advantage.

We invest in our employees by offering:

• A competitive salary ($144,000 to $180,000 per year) plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
• Comprehensive group benefits coverage including extended health and dental care, travel insurance, and life insurance, and an Employee and Family Assistance Program.
• Flexible spending account for additional health and personal wellness activities and expenses.
• Flexible work arrangements and paid time off including vacation, medical/care time, paid personal days, and paid community volunteering.
• Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
• Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.

This is a full-time, Monday to Friday position working on-site in Salmon Arm, BC.
It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization.
If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at ***.

Our Commitment to Diversity, Equity, and Inclusion:

SASCU is an equal opportunity employer committed to supporting Diversity, Equity, and Inclusion.
We recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best-qualified person for the job.
We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business:
SASCU Insurance, SASCU Wealth, and Commercial banking.
SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm.
Established in 1946, SASCU has more than 20,000 members, 165 staff, and $1 billion in assets.
Learn more at ***

The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check.