Cargo Coordinator

IntermodeX
CA - British Columbia - Richmond Southeast
January 10, 2025

ABOUT US
IntermodeX is Western Canada's largest integrated logistics services company, connecting cargo via container, rail, barge, and truck to global markets. We are proud to be an SSA Marine enterprise, committed to safety and excellence in logistics and supply chain solutions.

We are currently seeking a Cargo Coordinator to join our Export Department in Richmond.

WHY JOIN US?
Competitive Compensation: Annual salary reviews and a discretionary bonus program.
Comprehensive Benefits: 100% employer-paid health benefits from Day 1 , including a $500 Health Spending Account.
Retirement Savings: Employer RRSP contribution of 7% (no matching is required).
Generous Vacation: Starting at 3 weeks.
Community & Culture: Monthly department birthday lunches and events organized by our Social Committee.

ABOUT THE ROLE
As a Cargo Coordinator, you will coordinate the loading of pulp, lumber, and domestic/export shipments for IntermodeX, ensuring all documentation and cargo deadlines are met. This role supports Logistics Coordinators and Operations Supervisors as needed to enhance customer service and cost efficiency.

KEY RESPONSIBILITIES
Export Operations (85%)
Plan weekly loading schedules for customer orders in collaboration with Operations Supervisors.
Coordinate trucking schedules and reservation times with trucking companies.
Support the Logistics Team and Operations Supervisors in optimizing labour and loading efficiencies.
Liaise with steamship lines for equipment releases to promote maximum use of the Terminal.
Communication with steamship lines to ensure effective use of terminal equipment.
Request extensions for documentation or cargo cut-offs when necessary.
Work closely with export planners, CSR Teams, and Operations Supervisors to address loading challenges and ensure customers are updated promptly.
Collaborate with the Logistics departments to ensure all customer requirements.
Liaise with the Container Yard to manage equipment releases, availability, space allocation and truck turn times.

Administration (10%)
Resolve invoicing discrepancies on drayage or reservation fees with the Office Administrator.
Develop and implement contingency plans for supply chain disruptions.
Contribute to corrective actions and recommendations to enhance operational efficiency.
Assist in creating and executing Standard Operating Procedures (SOPs) for continuous improvement.

WHAT YOU BRING
Knowledge
Post-secondary education in transportation, logistics, international trade, or a related field.
At least 2 years of dispatching experience (container trucking would is an asset).
Understanding of terminal reservation systems and the container shipping industry.
Proficiency in Microsoft Office (Excel, Outlook and Word).
Strong command of English.
Skills
Excellent communication, analytical, and organizational skills.
Attention to detail and a proven ability to deliver exceptional customer service.
Positive, professional, and outgoing demeanour with strong interpersonal skills.
Abilities
Capable of multi-tasking and managing deadlines in a high-pressure environment.
Adept at working independently or as part of a team.

COMMUNICATION
Adapt to rapid changes in operational plans and maintain effective communication with stakeholders and customers.
Engage professionally with external suppliers, vendors, regulators, and stakeholders.
Provide exceptional customer service to ensure stakeholder satisfaction and uphold our standards.

WORKING CONDITIONS
Regular presence is required at the Terminal, with 8-hour shifts involving standing and sitting.
Exposure to outdoor elements (heat, cold, rain, noise) and heavy equipment operations.
High mental demand requiring attention to detail throughout the workday.

IntermodeX is committed to Employment Equity, support diversity in the workplace, and encourage applications from all qualified individuals including, women, members of visible minorities, Indigenous persons, and persons with disabilities. Furthermore, we are committed to providing an inclusive and accessible environment.

Compensation details: 48000-60000 Yearly Salary

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Read the full job description and apply online on the recuiter's web-site

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