Trainee Manager - Diamond Pavilion

Dis-Chem Pharmacies has an opportunity available for a Trainee Manager to join the team. The main purpose of this role will be to learn overall store operations under the direction and supervision of a store manager. Performs a wide range of retail operational duties under the general guidance and support of an experienced individual.

Minimum Requirements

Essential:

• Grade 12 / Matric
• Minimum of 5 years' retail experience post training
• Minimum of 2 - 3 years as manager with a minimum of 8 people reporting directly to them
• Front-end Admin Manager experience
• Retail/FMCG experience
• ERP, CRM or ordering system experience
• KRONOS/SAP and/or related system experience
• Willing and able to work retail hours
• Local traveling required
• Driver's license and/or own reliable transport

Duties and Responsibilities

Inventory Management:

• Ensures the processing of items including but not limited to goods in transit, cycle counts and physical stock to system matches, stock takes, addressing shrinkage and overall stock levels.
• Ensures efficient stock flow to the sales floor.
• Participate, assist, and support in the management of shrinkage. Participate, assist and support in the ordering of stock to maintain correct stock levels in FMCG, Health and Beauty, when required.

Sales Floor & Receiving:

• Assist with the planning, implementation, and maintenance of promotional stock displays in FMCG, Health and Beauty.
• Assist with the adherence, implementation and maintenance of labeling, pricing and layout standards in FMCG, Health and Beauty.
• Assist with goods receiving duties guided by the standard operating procedures.
• Participates in the delivery of transaction integrity for incoming goods receipts and outgoing returns guided by the company internal control procedures.
• Assist with reconciliation of daily ZMove Packs in accordance with Receiving policies and procedures.

Sales Targets:

• Assists with achieving set store sales targets, including but not limited to FMCG, Health and Beauty.
• Partner with all heads of departments to ensure targets are met.
• Support management to ensure promotions are effectively executed.
• Assist management to coordinate with other stores to share knowledge, plan promotional activities, or achieve goals.
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Support management to determine all profit and sales objectives and propose strategies to maintain inventory levels and manage all work guided by the store policies and procedures.
• Propose innovative ideas to senior management to increase market share.
• Assist in the development of regional retail strategies to raise customers' pool, expand store traffic, and optimize profitability in FMCG, Health and Beauty.

Point of Sale Operations and Finance:

• Assist with daily cash-ups and review of the reconciliation packs and paperwork.
• Assist with the efficient scheduling of the point-of-sale area to maintain efficient service standards.
• Assist with the monitoring of the store expenses as well as stock adjustments to the correct GL accounts.
• Support in analyzing and interpreting Financial Income statements.
• Assist in ensuring all expense (ordering and monitoring) related items are controlled and managed within budget.
• Support management with transaction integrity throughout the store guided by company internal control procedures.
• Support in ensuring the accuracy and completeness of branch transactions.
• Support management to improve cashier service levels and cashier productivity rates.
• Assist with controlling overtime and casual spend.
• Assist with sign off and investigation of run ends daily.
• Support management to disseminate, collate, and report all relevant information between store and department managers.
• Assist in any internal or external audits conducted in store.

Customer Service:

• Assist with addressing customer complaints promptly and regulate both complaints and compliments.
• Assist with ensuring that the customer request system is operational and actioned daily.
• Encourage and report on new loyalty signups continuously.
• Assist with ensuring accurate manual processing of points to customer accounts.
• Assist with providing customers with feedback regarding queries and complaints.

HR Process Support:

• Assist with people administration duties, including but not limited to leave management, scheduling, and staff file management.
• Facilitate human resource processes, submissions, and documentation for the store in compliance with standard operating procedures.
• Account for the execution and transaction on the workforce management system (KRONOS) within the store. This includes but is not limited to master data and transactional management.
• Assist the store with the delivery of HR policies and system implementations.
• Support management to ensure employees receive training where necessary and collate feedback from employees on training sessions attended.

Trainee Programme Adherence:

• Participate and engage in meetings, workshops, and other learning opportunities.
• Assist managers and complete assigned tasks for on-the-job learning purposes.
• Completion of all required learning programs and assessments to be deemed competent.
• Ensure Portfolio of Evidence is filed and kept up to date and ensure sign off with the Regional Admin Manager.

General:

• Housekeeping must be in accordance with Dis-Chem standards and ensure store cleanliness.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Dis-Chem Health and Safety Regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy.

Competencies

Essential:

• Knowledge - Sound knowledge and understanding of retail store management disciplines with retail admin experience.
• Cognitive Skills - Analyze simple to semi-complex situations, evaluate multiple options, and make informed decisions to achieve.
• Business Acumen - Follow guidelines, regulations, principles, and standards. Understand business complexities.
• Communication Skills - Communicates effectively with all types of people, including explaining concepts to first-time users. Attentive and active listening.
• Interpersonal Skills - Able to identify and manage your own emotions and the emotions of others. Conflict management, counselling skills, and networking skills. Emotional Intelligence.
• Quality Orientation - Detail-oriented and organized, with the ability to manage multiple priorities and meet deadlines.
• Self-Management Skills - Diplomatically handles challenging or tense interpersonal situations. Copes well with pressure and has the capacity to recover quickly from difficulties or toughness.
• Management - Develop employees through .