Analyst, SAP

ALBERTA PACIFIC FOREST INDUSTIRES INC.

THE ORGANIZATION

Our client, Alberta-Pacific Forest Industries Inc.
(Al-Pac), is the largest single-line kraft pulp producer in North America, with an average annual production of 640,000 tonnes of high-quality pulp.
Al-Pac is a leader in their industry since beginning operations in 1993, from their quality products, mill operations and responsible forest management practices, to the way the company grows and develops their team members and work with local communities.
Al-Pac is continuously exploring new and innovative ideas, while delivering premium products with a commitment to strong environmental stewardship and corporate social responsibility.

Vision:
to be a good neighbor with $1 billion in diversified revenue by 2031.

Purpose:
as stewards of the resources entrusted to us, we make a positive impact where we work and live.

Strategy:
diversify revenues through investment in complementary industries creating a diversified business hub that is differentiated by environmental stewardship, social impact, and strong governance.

Values:
Al-Pac is a values-based organization.
Our values shape our culture and ensure that our decisions support our vision, purpose, and strategy:

• Inclusion:
  we leverage diverse perspectives to make the best decisions.
• Collaboration:
  we partner with others across the organization and work together to accomplish shared objectives.
• Achievement:
  we drive results.
• Growth:
  we champion a culture of learning and innovation.

For further information about Al-Pac, please visit their website at alpac.ca.
For a complete position description, please visit:
Analyst, SAP - ProFound Talent

THE OPPORTUNITY

Reporting to the Manager, Enterprise Application Solutions the Analyst, SAP will oversee and enhance all components of a designated portfolio of business applications.
This includes tracking and addressing potential risks to ensure that systems and applications meet both business and technical goals.
The position involves providing technical support, encompassing tasks such as development, configuration, testing, implementation, integration, and ongoing management of the applications and systems.
The role collaborates with internal stakeholders and other IT team members to implement new services, offer continuous technical support, and troubleshoot issues as they arise.
Additionally, the role acts as the primary IT escalation point for the assigned portfolio, focusing on risk mitigation, addressing action items, and resolving issues and decisions.

RESPONSIBILITIES

Application Portfolio Management

• Provide oversight and day-to-day management of an assigned portfolio of business systems and applications to ensure alignment with business and technology objectives.
• Serve as the operational support escalation point for risks, action items, issues, and decisions.
• Assign tasks and responsibilities to service providers as needed to ensure timely completion of objectives.
• Continuously evaluate the risk profile of applications throughout their product lifecycle.
• Plan for and implement updates to business applications as required.
• Troubleshoot issues in a systematic, predictable, and timely manner as they arise.
• Liaise with other IT team members, suppliers, and business contacts to resolve raised issues.
• Recommend updates and functional changes to enhance business solutions and ensure long-term effectiveness.
• Collaborate with IT team members and suppliers to resolve and remediate issues affecting end-user access and functionality of Al Pac's business applications.

Solution Design of Application Portfolio

• Lead the design of applications/solutions and develop requirements specifications with guidance from the Enterprise IT & Data Architect.
• Ensure that the architecture of each solution aligns with Al Pac's enterprise architecture and integration requirements.
• Maintain consistency in solutions by adhering to technology standards, selected product sets, and best practices in design and development.
• Collaborate with the Reporting & Integration Architect - SAP/Non-SAP to ensure seamless integration between SAP solutions and Al Pac's non-SAP applications.

Application Lifecycle Management

• Collaborate with Business Process Owners and functional specialists in various business areas (e.g., Woodlands, Pulp, Environmental Services) to plan, design, and implement new functionality that supports business users and processes.
• Define and clarify business stakeholder needs, translating them into requirements for solution design, development, and the refinement of related business processes.
• Ensure business needs are clearly identified and converted into detailed technical requirements.
• Validate that both business needs and required IT capabilities are accurately captured.
• Produce detailed specifications and perform scripting, programming, and report writing as necessary.
• Create, implement, and refine scripts and tools to support the solution.
• Assist in transitioning product enhancements into business areas by ensuring the development of appropriate user training materials.

Application Project Portfolio Management

• Following the defined IT Change Management methodology and working with the Change Coordinator & Quality Analyst, manage, organize, plan, control and monitor all tasks and resources required to achieve defined project goals.
• Control project tasks throughout the life of an approved project, according to the Al Pac defined change methodology to ensure:
  benefits, costs, quality, risks, scope and timeframes are met.

Testing

• Lead testing efforts specific to system and functional testing of changes and updates to the assigned business applications.
• Be responsible for creating and following testing scripts and documented use cases.
• Working with IT team members, ensure the underlying integration, infrastructure and networks are configured and running optimally to support a new/changed business application.
• Work with business subject matter experts, to coordinate user acceptance testing of changes prior to release into production.

Portfolio Supplier Management

• Review vendor invoices to confirm delivery of contracted technical services.

Technology Governance

• Collaboratively work with the Enterprise IT Leadership to set development standards with IT stakeholders.

Contribute to Al-Pac's IT Security Posture

• Work in collaboration with Al-Pac's technology team and partners, to proactively ensure IT security is appropriately addressed across Al-Pac's technology environment.