Team Lead, Mobile

Do you have experience in healthcare or the social services sector? Are you passionate about leading a team? Apply today and bring your innovative ideas to life at The Alex.

Job Overview: Reporting to the Clinic Manager, the Mobile Team Lead provides guidance to manage and coordinate the activities of the mobile team to ensure high-quality patient care. The Mobile Team Lead will embody the values of The Alex and lead by example to reinforce a 'client first' team culture that provides seamless and integrated trauma informed care for clients. This is a permanent, full-time position.

Key Responsibilities:

• Lead and coordinate the team to achieve the best possible patient outcomes.
• Implement and adhere to healthcare policies, procedures, and standards.
• Work with medical professionals and other staff to ensure comprehensive patient care.
• Participate in the hiring, training, and evaluation of team members.
• Provide direct supervision, leadership, mentorship and coaching to assigned staff to nurture a positive working environment.
• Oversee the service and maintenance of the mobile health fleet.
• Facilitate regular team meetings to address patient care issues and team performance.
• Handle patient complaints and concerns, working towards resolution.
• Ensure the clinical team complies with all legal and regulatory requirements.
• Coordinate with healthcare administrators to maintain a budget and manage resources effectively.
• Encourage professional development and continuing education among team members.
• Optimize workflows to enhance patient flow and quality of client experience.
• Manage daily staffing and scheduling.
• Act as a CHR Electronic Medical Record Superuser.
• Support and advise on management of challenging client situations and escalate to clinic manager when appropriate.
• Ensure staff awareness of active RANs.
• Work collaboratively with other clinic leads and managers to ensure seamless flow for clients within the clinic and across programs.
• Act as a liaison between The Alex and external partners.
• Attend and fully engage in meetings and committees as required.
• Coordinate ordering of supplies for the clinic.
• Be the first point of contact for equipment and supply vendors.
• Assist in data collection or entry required.
• Work collaboratively with the Fund Development team to provide updates and reports as required.
• Perform other duties as assigned.

Qualifications and Experience:

• A bachelor's degree or diploma in healthcare administration, nursing, or a related field.
• Relevant experience in healthcare, social service, or non-profit sector is an asset, including direct experience in any area of healthcare programming or community development.
• Leadership and management experience is an asset.
• Excellent communication and interpersonal skills.
• High level of integrity and dependability, with a results-oriented approach.
• Knowledge of healthcare laws and regulations is an asset.
• Competency with health care administration software and standard Microsoft Office Suite is preferred.
• Familiarity and an interest in data collection, the theory of change, the concept of evidence-based practice, and program evaluation is preferred.
• Minimum of 25 years of age required to drive an Alex Fleet vehicle.
• Class 5 driver's license, personal vehicle for business use, and a clean 3-year drivers abstract are required.
• First Aid (Basic or Intermediate) - Level C CPR & AED within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
• A satisfactory vulnerable sector criminal record clearance and child welfare intervention check are required.
• Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action.

Work Environment and Hours:

• Primarily working out of The Alex Mobile Headquarters (MHQ) (Bay 7, 4539-6 St. NE), with some outreach and meetings at The Alex Community Health Centre (2840-2 Ave SE).
• Standard Hours: 0830 to 1630, Monday to Friday; some flexibility in scheduling may be available.
• 1. 0 FTE (37. 5 hrs/wk)
• Requires extended periods of sitting, with some standing and walking.
• Occasionally involves physical action requiring the ability to bend/crouch, reach above shoulder height, kneel/crawl, and carry objects (up to 30 lbs) throughout the shift.
• Occasional time outside in all weather conditions.

Driving on behalf of The Alex:

This position requires the use of a personal vehicle for work-related purposes. Candidates must show proof of a class 5 driver's license, a personal vehicle, and a clean 3-year drivers abstract. Candidates must also agree to maintain $2 million liability insurance on their personal vehicle, and consent to the possibility of an annual driver's abstract review to meet our insurance provider's requirements. Mileage will be reimbursed in alignment with the CRA guidelines. Driving a fleet vehicle at The Alex also requires that candidates are at least 25 years of age.

Benefits:

• 3-weeks' vacation
• Medical and Dental Coverage
• Health / Wellness Spending Accounts
• RRSP and/or Student Loan Repayment Program (up to 5% match)
• Personal Days
• Floating Holiday
• Sick/Wellness Days
• Employee Family Assistance Plan (EFAP)
• Professional Development

About The Alex: The Alex is a beacon of hope for Calgary's most vulnerable citizens, offering wrap-around health care, housing, social, and wellness programs. With a patient and client-centered approach, we envision a community where every individual is valued and empowered to thrive. Our mission is to improve quality of life through accessible and integrated health, housing, and social services. With five decades of experience, we have earned a reputation for tackling tough health and social issues, guiding individuals on their journey from crisis to wellness, and from challenge to change.

How to apply:

If you are as passionate as we are about making a difference in people's lives, please visit our career centre: Jobs at The Alex | The Alex.

This position will remain open until a suitable candidate is found. We thank all applicants for their interest, however, only those selected for an interview will be contacted. We will make every effort to accommodate candidate's schedules and needs in all parts of the hiring process.

The Alex is committed to embedding the principles of equity, inclusion, and diversity across the organization. We are committed to removing barriers to employment that are faced by equity-seeking groups and encourage (but not require) members of these groups to self-identify as such in their cover letters.

In accordance with our strategic priorities, we particularly encourage applications from individuals who self-identify as racialized* or Indigenous (First Nation, Metis, or Inuit).

• The term 'racialized' is used here instead of the more outdated and inaccurate terms 'racia.