Special Investigations Unit & Verify, Intake Analyst

Aviva plc
CA - Alberta - Calgary
November 8, 2024
IT

Special Investigations Unit & Verify, Intake Analyst

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

We are looking for a positive, hard-working, and passionate individual to join our Verify Intake team as an Intake Analyst (property claims experience preferred). They will be providing timely intelligence and information to enable management to protect Aviva and consumers from Fraud and FC. This individual will be responsible for assessing Aviva Canada's fraud and FC in-take of investigations, for all lines of business. They will be responsible for collaborating with the line of business to develop training and coaching, to support detection of fraud and FC. The Verify Intake Analyst will be providing feedback to analytics on cases and develop rules to proactively identify new investigations.

What you'll do:

Conduct intake of investigations
Complete assignment of investigative assistance/tasks
Analyze facts and management of leads (referrals)
Ensure proper documentation and collection of physical or electronic evidence
Establish appropriate scope, identify all leads & resource requirements
Determine when a case requires investigation
Prepare a summary of the lead (referral) and requirements for investigation
Capture accurate information and data for reporting purposes
Collaborate with the Lines of business on detecting fraud and FC cases
Provide support coaching and training of front-line staff
Liaise with the wider Verify teams to improve decision making
Follow best practices for investigation in-take
Review analytics referrals (i.e. automation detection and Qlik) for proactive detection of fraud & FC
Identify fraud and FC detection gaps in existing processes and advance solutions
Manage incoming leads (referrals) from internal and external parties in the mailbox and provide timely responses
Provide feedback on leads relating to their outcomes
Response to internal and external parties on outcome of lead
Assessment of analytics cases
Thorough, high-quality, and properly documented lead outcomes
Make accurate recommendations on acceptance or decline of discretionary leads

What you'll Bring:

CIP designation or working towards CIP
Preferred professional qualification in fraud investigation, criminology or financial crime.
Minimum 3 years' claims or investigative experience (property preferred)
Ability to follow best practices on fraud and FC intake
Respond to leads timely and accurately
Ability to risk assess cases for fraud/ FC
Strong understanding of claims and underwriting processes
Superior analytical, problem-solving and decision-making skills
Strong customer service and communication skills - ability to communicate diplomatically and empathetically
Strong Reporting and Communication Skills
Outspoken and comfortable with challenge and ambiguity
Investigative competency
Technical knowledge of all insurance lines of business, including policies, claims, and related legislation
Ability to make confident and objective decisions in matters having high potential for legal precedent or legal dispute
Ability to maintain confidential information
Knowledge of French and English is preferred to communicate, both verbally and in writing, with our customers, partners and other Aviva teams located across Canada

What you'll get:

The salary band for this position ranges from $54,500 to $101,100. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Outstanding Career Development opportunities.
We'll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year
Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
Corporate wellness programs to support our employees' physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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Read the full job description and apply online on the recuiter's web-site

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