Salesforce CRM Administrator

Robertson College
CA - Alberta - Calgary
January 26, 2025
IT

Robertson is the School of New Work. Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers.

Having a deep understanding of the demands of the modern workforce is integral to what we offer our learners. That is why internally, we place such value on building a work culture that is flexible and adaptive to the changing world of work. Our hybrid workforce and condensed work week gives some of our team members flexibility to invest in themselves and find a balance between their work and personal lives. We also seek out diversity in our team. We #CelebrateEverything and encourage team members to take paid time off to celebrate their cultural, religious, and spiritual holidays. Our team is intentionally talent-dense and our strength lies in the differences in backgrounds and expertise that we each bring to the table.

Ours is a fast-paced environment where we continually challenge ourselves to think outside of the box. We want our team to feel welcomed, energized, and engaged while having fun. If this sounds like the right fit for you - we invite you to come join us!

The Salesforce CRM Administrator position reports directly to the Director of Systems. They will contribute to the development and implementation of customized solutions across all business units, and meaningfully help drive org-wide adoption.

KEY RESPONSIBILITIES

Work directly with internal users by answering questions and providing support
Putting together training and skills upgrades and tracking progress
Manage user accounts, licensing and permissions as needed
Handle both development/admin jobs as well as support for internal staff Cases.

QUALIFICATIONS

Experience administering a Salesforce.com org in either Sales Cloud or Service Cloud (Lightning).
Experience using declarative tools such Flow & the other SFDC toolset
Experience managing user permissions, profiles, roles and groups
Experience helping users adopt to Salesforce and handling incoming support requests
Uncompromising attention to detail
Proficient knowledge with Excel/Google Sheets
Adaptable in a fast pace environment

GOOD TO HAVE

Salesforce Admin Certification
Experience with Salesforce Community Sites
Experience administering Pardot & marketing automation
Experience integrating with other SaaS platforms (e.g. Zapier, Slack, G-Suite)
Basic experience with HTML and Javascript is preferred

Job Type:
Full-time, Term

Location:
Edmonton, Calgary or Winnipeg (1 vacancy)

Schedule:

8-hour shift
Monday to Friday

Salary Range:
$52, 899- $57, 804/year

Hybrid Position:
Must report to onsite campus minimum 2 times per week.

Benefits:

Dental Care
Disability Insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match
Vision care

Don't feel like you meet every requirement? We encourage you to apply anyway! Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement.

WHY WORK WITH US

Education Canada Group (the parent company of Robertson College) is an equal opportunity employer. We celebrate diversity in our inclusive work environment and encourage people from all walks of life to apply. We are committed to fostering an inclusive and diverse environment where everyone feels seen, heard, and valued. We embrace our team's differences and know that diversity in our team is the strength that drives our success. We want you to feel welcomed, energized, challenged, and engaged while having fun. Come and grow with us! If you are someone who loves the highs and lows of doing meaningful work with like-minded team members, we'd like to hear from you! If you would like to request reasonable accommodations for the interview process, please let us know.

As a company we are committed to uplifting indigenous voices, respecting traditional lands, raising awareness and working in collaboration with Indigenous partners in the spirit of reconciliation. We acknowledge that our campus is located in Winnipeg is on Treaty 1 territory, the traditional lands and waters of Anishinaabe [AH - NISH - AH - NAH - BAY], Ininiwak, Anishininiwak, Dakota, and Dene (DEN-EH) peoples, and the National Homeland of the Red River Métis. We acknowledge that our water is sourced from Shoal Lake 40 First Nation located on Treaty 3.

In Alberta, We acknowledge Robertson College is on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai (Gay-aynah), Piikani (Pe-gun-ee)), the Tsuut'ina (soot-tin-a), the Iyarhe (E-a-hey) Nakoda Nations, the Métis Nation (Region 3), and all people who make their homes in the Treaty 7 region of Southern Alberta.

In Edmonton on Treaty 6 territory, a traditional gathering place, traveling route and home for many Indigenous Peoples including the Nehiyawak/Cree, Tsuut'ina, Niitsitapi/Blackfoot, Métis, Nakota Sioux, Haudenosaunee/Iroquois, Dene Suliné, Anishinaabe/Ojibway/Saulteaux, and the Inuk/Inuit. We thank all applicants, but only those selected for an interview will be contacted.

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Read the full job description and apply online on the recuiter's web-site

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