Product Manager, Collaborative Solutions

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Product Manager, Collaborative Solutions

"As a Product Manager at Absorb, you have a great opportunity to really own and build your area of Product. We work hard to deliver high quality, high value, user-focused features to our clients in an iterative fashion. You also have the opportunity to work with a lot of bright minds and this makes the day-to-day highly engaging. When you work at Absorb you definitely feel like you're part of an overall team working towards the same goals, and I would say our culture is supportive, collaborative, and most importantly, fun" - Pamela, PM, Calgary

We're seeking a Product Manager, Collaborative Solutions to partner with our customers to accelerate delivery of solutions that align with both their needs and our strategic vision. This role is ideal for a proactive and strategic thinker who thrives at the intersection of customer engagement and product innovation.

What you'll do:

1. Serve as a trusted advisor to customers interested in funding solution development, fostering open and transparent communication.
2. Build strong relationships with key customer stakeholders to understand their needs and priorities.
3. Facilitate discussions to align customer requests with the company's product strategy.
4. Communicate clearly and empathetically about trade-offs, feasibility constraints, timelines and strategic priorities.
5. Translate agreed solutions into SOWs and negotiate trade-offs and schedules with customers.
6. Collaborate with the legal team, management and customer on contract development.
7. Evaluate customer-funded feature requests for alignment with strategic priorities.
8. Contribute to the overall product roadmap by integrating insights from collaborative projects.
9. Cross-Functional Collaboration:
   
   • Work across product management to define and prioritize features, creating detailed requirements, user stories, and success criteria.
   • Work closely with engineering to estimate effort and ensure successful delivery of features.
   • Partner with customer success and sales teams to communicate progress and outcomes to customers.
   • Advocate for the customer while maintaining alignment with business goals.
10. Metrics & Reporting:
    
    • Track the performance of collaboratively developed features and their impact on customer satisfaction, retention, and revenue.
    • Report on project progress and outcomes to both internal teams and external stakeholders.

What you'll bring:

1. 3-5+ years of product management experience in B2B SaaS.
2. Proven track record of managing customer solution delivery in the context of a strategic roadmap.
3. Skills:
   
   • Strong communication and relationship-building skills, with the ability to collaborate effectively across teams and with external stakeholders.
   • Excellent analytical and problem-solving abilities, with experience in assessing technical feasibility and business impact.
   • Skilled at writing clear and actionable product requirements.
4. Mindset:
   
   • Customer-focused and empathetic, with a strategic approach to feature prioritization.
   • Comfortable navigating ambiguity and balancing competing priorities.
   • A proactive self-starter with a passion for delivering high-impact solutions.

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer's organizations grow. We empower learners to enrich their lives, workplaces and communities.

Are you ready to become an Absorber?

What we offer:

1. Fully remote-first work with flexible work arrangements.
2. Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location.
3. New Hire Equipment Allowance and monthly Flex Allowance to support your success.
4. Endless opportunity for career growth and internal mobility.
5. Employee driven DE&I programs.
6. Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office.

Our values are simple:

1. We achieve exceptional results by genuinely caring about each other and the work we do.
2. We're united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at ***