Key Account Manager or Saskatoon

Job Title:
Key Account Manager

Location:
Calgary(AB) or Saskatoon (SK) area

About Us:

Welcome to Lactalis Canada - where we take pride in being recognized as one of Forbes' 2022 top employers! Our journey revolves around enhancing the lives of Canadians through a rich variety of dairy delights, including some of Canadian's favourite dairy brands such as like Black Diamond Cheese, Lactantia Milk, Astro Yogurt, Balderson Cheese, and Cheestrings. In fact, we're proud to say our products grace the shelves of an incredible 94% of Canadian households!

With a 140-year legacy driven by innovation and unwavering quality, we're seeking like-minded individuals to join us in shaping our next chapter. Our flexible hybrid work model accommodates 40% remote work, adapting to the evolving needs of our workforce. Step into a collaborative hub with our revamped office, and enjoy free parking, endless coffee, delicious Lactalis snacks, an on-site gym, and more!

About the opportunity:

The Key Account Manager is responsible for driving sales results of their business portfolio by leading the execution of sales strategies for Lactalis categories that maximize volume, profitability and share results. The incumbent is also responsible for proactively building relationships with customers to identify sales opportunities, resolve issues and ensuring customers receive high quality customer service.

The attributes we are looking for:

• Execute the 52-week sales plan on product, price, place, and promotions to ensure targets are met.
• Establish extensive relationships with customers through regular contact and communication. Be an influencer to ensure optimal ad space, shelf space, and managing details on promos.
• For any issues that may arise, be the key contact point for the customer and be the liaison between the customer and any internal Lactalis groups (such as Supply Chain, Procurement, Marketing divisions, etc.) to ensure a satisfactory resolution.
• Act as liaison between the customer and Lactalis Field sales team (i.e., Regional Sales Managers and Sales Representatives) to communicate information/data (e.g., pricing, product codes) and issues.
• Partnering with sales forecast analysts and sales pricing analysts to ensure accurate tracking and monitoring of monthly results.
• Provide performance updates on the execution of 52-week sales plans. This includes month over month reporting of actuals versus targets, forecasting on performance, risk identification and mitigation recommendations.
• Build relationships and work closely with Trade Marketing, Revenue Growth Management, to execute pricing and promotion strategies. Communicate insights on the customer to internal groups such as Shopper Marketing, Category Management, and Sales Centre of Excellence (COE) team, to ensure win/win outcomes for Lactalis and the customer.
• Working with Senior Director to negotiate product category agreements with customers as required. This includes conducting category reviews, developing formal financial proposals, interaction with Lactalis Regional Sales Managers/Account Managers, recommending pricing strategy and obtaining approval from Trade Marketing, Marketing and Finance.
• Present category reviews to the customer at time of business reviews or launch of new product by analyzing internal, customer specific and market data. Develop presentations and include input from cross-functional team members for presentations. Identify issues and opportunities to further develop Lactalis business results.

This job description is intended to summarize the overall level of responsibility of the job and is not an exhaustive list of all the duties performed.

What Lactalis will offer:

Lactalis Canada believes in rewarding its people with the following comprehensive benefits package and perks:

• A Competitive Base Salary

• A Performance-Based Bonus System

• 4 Weeks of Vacation

• Benefits starting day 1

• A Pension Program with an Employer Match at 100% of up to 6%

• Tuition reimbursement plan of up to $3,000/year

• A Volunteer Day to give back to your community

• Learning and Development opportunities

• A commitment to internal career advancement with potential for international mobility

What you will bring:

• University degree or College diploma
• Minimum three (3) years experience effectively managing major key accounts
• Strong analytical, planning and presentation skills
• Excellent written and verbal communication skills
• Proficient with standard office computer technology such as Lotus Notes, Microsoft Office products (advanced Excel skills)
• Strong category management skills
• Strong leadership skills
• Strong project management skills
• Ability to work effectively in a cross-functional team environment.
• Ability to effectively manage multiple priorities and demands.
• Ability to penetrate customer beyond immediate contact and build relationships such that Lactalis objectives are achieved.

Our ESG commitment:

Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do.

At Lactalis Canada, we value our employees as catalysts for positive change. Together, we will create a sustainable future, promote belonging, and make a lasting impact on the world.

Our commitment to DEI:

Fuel Our Culture with Your Uniqueness! Lactalis thrives on the value each person brings. We're dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone's true selves. We're committed to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities.

Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team - confidentiality will be maintained.

Note:
Lactalis Canada does not conduct credit or background checks through LinkedIn. If required, we'll contact you after signing a Job Offer.