IT Service Desk Intern

Precision Drilling Corporation
CA - Alberta - Calgary
January 23, 2025
IT

Precision Drilling is launching our 2025 Internship Program!

If you are a current post-secondary student working towards your degree in Information Technology or Computer Sciences and you'd like to gain real-world experience during your summer, then please read on…

Working for Precision Drilling means being immersed in a supportive culture that recognizes you as a strategic player in Precision Drilling's future. We are a large company rooted in the success of our people, where you will collaborate with leadership and your colleagues across the organization.

Our Interns will enjoy perks such as:

A work environment where you can expect to enjoy a work-life balance that promotes personal health and well-being.
Personal development to grow your career with us based on your strengths and interests.
Networking and employee engagement events.
Precision offers afternoons off before a long weekend.

How to Apply

Applicants MUST submit a Resume & copy of their Transcript detailing their interest in working at Precision Drilling. Failure to submit both will result in automatic disqualification. Please submit your Resume & Transcript in ONE PDF file attached in the resume section.

This application will close on Sunday, February 9th, 2025.

The following restrictions apply to all internship candidates:

Applicants must be available for a non-negotiable start date of Wednesday May 7, 2025
Applicants must be 18 years or older.
Applicants must have housing accommodations or transportation in the Calgary area, as Precision does not provide internship housing.
By May 5, 2025, applicants must have completed at least their first year of study in a post-secondary program/Technical Institute (see job posting).

Summary

This internship provides a valuable opportunity to gain practical experience in a dynamic IT environment. The intern will work closely with the Service Desk team to develop technical skills, enhance problem-solving abilities, and contribute to the overall efficiency of IT support operations.

As a Service Desk Intern, your primary responsibilities will revolve around providing technical support and assistance to end-users. The role involves various tasks related to call handling, hardware support, and ticket management.

Responsibilities

Provide support and assistance for incoming calls, emails, and walk-by requests.
Learn to identify and prioritize user issues.
Assist in the imaging and configuration of client-facing computers.
Learn the process of setting up and deploying software.
Assist in transferring and backing up user data.
Learn procedures for safeguarding and managing user information.
Learn the process of wiping and preparing hardware for recycling.
Follow guidelines for environmentally responsible hardware disposal.
Participate in inventory tracking and updating processes.
Learn to maintain accurate records of hardware and software assets.
Gain experience in creating, updating, and closing tickets for tracking purposes.
Work alongside team members to understand the ticketing system.

Knowledge & Skills

Technical Skills: Gain hands-on experience in imaging and configuring computers.
Customer Service: Learn to provide support and assistance to end-users.
Ticketing Systems: Familiarize yourself with ticket management systems.
Hardware Management: Understand the process of hardware recycling and inventory tracking.
Professional Development: Receive guidance and mentorship from experienced IT professionals.
Must be able to lift a minimum of 30 lbs.
Take initiative in analyzing and troubleshooting technical issues.
Strong decision-making and problem-solving skills.

Education

Currently pursuing a degree in Information Technology, Computer Science, or a related field.

Experience

Minimum 1-2 years of related work experience with technical support and providing end-user assistance. Experience can be acquired through lectures and labs.

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Read the full job description and apply online on the recuiter's web-site

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