Information Technology Solutions Architect

About Windmill Microlending

Windmill Microlending enables immigrants and refugees to build careers in Canada while reducing poverty and labour shortages.
We do this by offering affordable loans along with career assessment coaching, financial literacy training, and mentorship for newcomers who lack access to mainstream credit.

Since 2005, Windmill has provided over 12,000 loans to clients in healthcare, IT, financial services, law, engineering, and many other fields to triple their incomes as a result of our affordable loans and support.
Windmill is a registered Canadian charity supported by donations and community bonds from the private sector and grants from the public sector.

At Windmill, you can make a meaningful impact on the lives of thousands of newcomers.
Join a diverse, dynamic team at a leading Canadian not-for-profit where empowering our clients starts with creating an enjoyable workplace for our staff.
Our commitment to a fulfilling environment is evident in our 90% average employee engagement scores on our annual survey.

The Role:

We're on a mission to drive digital transformation within our organization by enhancing productivity, optimizing data accessibility, and streamlining operations through effective system integrations and cloud-based solutions.
We're seeking a technically skilled professional who can take an active role in managing and improving our SaaS portfolio and cloud infrastructure, as our IT Solutions Architect.
This role, reporting to our National Director & CIO, will ensure seamless integration, robust security, and operational efficiency, empowering our teams to leverage technology in support of our strategic goals.

Key Responsibilities:

Digital Transformation (30%)

• Collaborate with business stakeholders to understand needs and align system capabilities with organizational goals, especially for digital transformation initiatives.
  
• Identify and implement automation and AI-driven solutions to streamline workflows, reduce manual tasks, enhance data accuracy, and provide predictive insights.
  
• Drive security and compliance standards across platforms, ensuring data protection.
  
• Lead training initiatives and change management for team members to maximize adoption and effective usage of SaaS tools.
  

Integrations (30%)

• Evaluate and manage the SaaS portfolio, consolidating tools where feasible to improve efficiency and integration.
  
• Design and oversee integrations across systems (CRM, data platforms, and SaaS) to build a cohesive, unified ecosystem.
  
• Administer and optimize Google Workspace, Microsoft 365, and other cloud platforms, ensuring accessibility, efficiency, and security.
  
• Engage and manage vendor partnerships to support system enhancements and integrations.
  

Data and Analysis (25%)

• Utilize BigQuery, SQL, and other tools to manage data flows, support data warehousing, and ensure accessible, real-time data for decision-making.
  
• Continuously monitor and optimize system performance, providing insights and suggesting improvements to enhance efficiency and reduce downtime.
  
• Maintain comprehensive documentation for system configurations, integrations, and processes to facilitate continuity and knowledge-sharing.
  

Support & Operational Excellence (15%)

• Provide system support and troubleshooting for team inquiries and ensure smooth operation of integrated platforms.
  
• Oversee technology adoption efforts to support organization-wide technology use.
  
• Monitor operational processes and work with stakeholders to optimize workflows and reduce friction.
  
• Document best practices, processes, and configurations to ensure sustainable and efficient operations.
  

Ideal Candidate:

As the IT Solutions Architect, you'll be instrumental in managing, integrating, and optimizing our suite of SaaS tools and cloud infrastructure.
This hands-on role demands technical expertise in systems administration, system architecture, integration, and project management, with a deep understanding of Google Workspace, GCP, and Microsoft environments.
You will play a critical role in identifying opportunities for automation, optimizing system performance, and supporting cross-functional initiatives to align technology solutions with business needs.
Collaborating with internal teams and external vendors, you'll ensure our technology ecosystem continually evolves to support our digital transformation objectives, enhance data accessibility, and drive efficiency across all operations.

Core Competencies and Experience:

• Ten+ (10) years of experience in IT, with a minimum of five (5) years experience and visible growth in a similar role.
  
• Proven experience in Google Workspace Administration, Microsoft 365 Administration, Google Cloud Platform, BigQuery, SQL, and CRM systems.
  
• Extensive hands-on experience in data integration and system architecture, ensuring seamless data flow across IT systems.
  
• SQL Proficiency:
  Ability to write and optimize SQL queries for data manipulation and reporting.
  
• Exposure to data visualization or BI tools (such as Looker, Sisense, Preset)
• Practical experience with API development, middleware tools, and integration platforms (like Zapier, Workato, or MuleSoft) for more complex cross-system connections.
  
• Strong understanding of security practices for cloud and SaaS environments.
  
• Demonstrated experience in systems architecture, with a focus on digital transformation.
  
• Working understanding of CRM systems like Salesforce, Freshdesk, Freshsales, and HubSpot.
  
• Demonstrated experience integrating SaaS tools and platforms and common integration practices.
  
• Experience in managing or participating in digital transformation initiatives.
  
• Strong organizational skills and the ability to manage multiple projects.
  
• Experience working with or deploying AI technologies is considered an asset
• Ability to drive change

Compensation and Benefits:

• Salary range $90,000 - $100,000 annually, based on skills and experience required for the role
• Hybrid work solution with a minimum two (2) days in office, up to three (3) days from home
• Three weeks' vacation, plus a paid company-wide winter break
• Benefits plan - medical, dental, short & long-term disability, and life insurance
• Annual Wellness Budget to support personal well-being
• Access to Group RRSP with matching employer contributions
• Evolving DEI initiatives - our staff is representative of our client base
• Opportunities for advancement in a supportive and inclusive environment

How to Apply:

We thank all candidates in advance.
However, we will only contact those selected for an interview.
To apply, please submit, in confidence, a résumé along with a cover letter that sets out your interest in the role a.