I.T. Technical Services, Summer Student

Trans Mountain Corporation operates Canada's only pipeline system transporting oil products to the West Coast.
We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.

Trans Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets.

As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.

With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets.
The expansion realizes a world-class system for oil transport, developed to Canada's high standards within one of the most stringent regulatory regimes in the world, creating long-term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled-worker capacity building in communities and Indigenous groups.

Our Core Values

Trans Mountain's core values - Safety, Integrity, Respect and Excellence - guide our every step.
Each obstacle we've overcome or success we've experienced has been the result of a shared commitment to living these values every day.
Together, we're focused on doing the right thing for each other and our communities.

As an I.T.
Technical Services, Summer Student with Trans Mountain, you'll have the opportunity to work with a dynamic and fast-paced group of Information Technology experts.
The successful candidate will have the opportunity to give a holistic view of what it takes to operate effective technical support, and they can expect to learn and be exposed to several different technologies.

This position is based in our Calgary office and reports to the Client Services Technical Lead.

Duration:
May 5, 2025 to August 29, 2025

Key Responsibilities

• Assist in the coordination and preparation of replacement technology to address the need for Hardware lifecycle management of end user devices.
• Ensure Desktop imaging and patching is completed and tested within the prescribed documentation.
• Build and deploy new user devices as needed for the onboarding process and lifecycle refresh.
• Assist with troubleshooting Network issues such as WIFI connection problems, cabling issues, field site connectivity problems and basic port configuration.
• Collaborate with internal IT staff including Infrastructure, Information Security, and Applications teams.
• Engage with business users and internal stakeholders to coordinate device replacement and troubleshooting, while delivering a great user experience.
• Manage workloads through centralized IT service management system (ServiceNow).
• Perform asset management functions to track the inflow and outflow of IT hardware.
• Assist with other team functions and provide support as necessary.
• Assist with offboarding procedures to retrieve hardware and place back into inventory.

Qualifications and Professional Experience

• Enrolled in a Computer Science, Information Technology, or Information Systems program with an accredited institution, with at least one year of study completed.
• Strong interest in IT operations as a future career path.
• Working knowledge of IT Infrastructure and Network systems.
• Proficient with Microsoft Office applications:
  Word, PowerPoint, Excel, Outlook.
• Must be a team player with a positive attitude.
• Self-motivated, capable of performing tasks with minimal supervision.
• Able to prioritize and handle multiple tasks.
• Attention to detail is critical.
• Ability to work well under pressure and handle strict deadlines.
• Strong organizational skills.
• Ability to work in a fast-paced and dynamic environment.
• Must be a problem solver with the ability to find resolutions.

Other Requirements and Information

• Must be enrolled in an accredited post-secondary institution and return to full-time studies in the fall.
• This role is full-time in office, and requires on-site attendance for the duration of the summer term.

The expected pay range for this position is $24.54 to $33.39 CAD per hour.

We Build Careers and Pipelines That Last

Our story is about determination, resourcefulness and resilience.
It's about charting our own course, finding innovative solutions to challenging problems and doing the right thing.
We welcome new members to our team that embrace these qualities.
Our culture is one of care and taking our responsibilities seriously.
If you would like to contribute to our culture, then join our journey.

We offer:

• Valuable experience providing opportunity for professional development and career advancement;
• An opportunity to engage with and learn from some of the most talented and experienced people in the business;
• Competitive compensation;
• A place to share a sense of purpose and build relationships;
• Meaningful work that makes a difference;
• An opportunity within the Canadian energy industry.

We value:

• The health, safety and wellness of everyone working in our company;
• Meaningful participation from Indigenous and local communities;
• The commitment and resilience of our people;
• Collaboration and achieving success together.

In keeping with Trans Mountain's commitment to maximize benefits for communities, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain pipeline corridor.

Trans Mountain is committed to fostering inclusion, diversity, equity and accessibility.
We strive to create an environment that is free of barriers to promote full participation in the workplace.
Trans Mountain welcomes new team members from traditionally underrepresented groups, including but not limited to women, Indigenous Peoples, members of racialized groups, persons with disabilities and members of the 2SLGBTQI+ community.