Fixed Ops Automotive Software Team Lead

Calgary Headquarters, 4041 128 Ave SE, Calgary, Alberta, Canada Req #819

Wednesday, January 8, 2025

Company Name: PBS Systems

Job Location: Calgary, AB

Job Type: Full-time, Permanent

No. of Openings: 1

Internal Job Title: Team Lead, DTO Fixed Ops

Reports To: Manager, DTO Fixed Ops

Job Requirement(s): Travel within North America approx. 4-8 weeks per year

'PBS is the fastest growing 'All Inclusive Business Platform' vendor in North America and we've only just begun!'

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

As a Automotive Software Team Lead (Team Lead, DTO Fixed Ops), you will drive corporate growth by facilitating implementations of software with a strong focus on long term feature adoption to our dealership customers.

As a tactical leader, you are concerned with the here and now. With short term decisions, executing project and installation plans, and balancing the needs of team members with the needs of the company. You will lead a strong group of product and industry experts who move fast. They are structured, but with a keen focus on doing what is uniquely necessary to get dealerships using the PBS products and services. With your team, you coach dealership personnel in software, best practices, and change management.

In addition to managing the daily activities and schedules of your team, you will have oversight on the ongoing projects your team is working on and maintain the responsibility of alerting management of any issues before they arise. Your manager will define the vision and develop the plan. It will be your job, with your team, to execute it to the absolute best of your ability.

You must be passionate, organized, consistent, detailed, empathetic, motivating, and confident.

Job Responsibilities:

Leadership Responsibilities:

• Remain calm under pressure, professional, and focused.
• Be a role model to your team members and an example of what DTO expectations are.
• Accurately communicate policy, direction, and vision.
• Foster a supportive work culture, take care of your people, and positively represent PBS.
• Support an evolutionary environment where team members are encouraged to spend time improving processes and pushing themselves (and PBS) to grow.

People Management:

• Involved in recruiting and retention programs, some HR responsibilities.
• Onboarding, and ongoing training of your team members
• Support, mentor, motivate and encourage team members on job achievements.
• Keep the team engaged and focused forward, identify staff challenges, and engage management as necessary.

Department Management:

• Coordinate staff schedules, training, and workload.
• Project oversight on all assigned installations and other projects.
• Provide support, guidance, and ultimately take responsibility for the more complex incidents and/or deployments.
• Ongoing queue management, project overviews, reporting, and analysis.

Individual Requirements:

• Stay on top of your silo of expertise.
  • Maintain silo certifications.
  • Understand and occasionally perform all duties of the Sr. Specialist as it relates to software, ticketing, escalations, process, etc.
  • Stay engaged with product evolution by attending available development meetings and proactively engaging with other PBS teams in your area of expertise.
• Maintain a focus on your own Professional Development
  • A better understanding of the other software silos, departments, and things that integrate with your silo of expertise is something all leadership should remain engaged in.
  • Engaged in personal and professional development activities from soft skills to industry and/or management courses.
• Ability to lead/manage your silo of expertise in deployments if required, and coach team members in the same. Willingness to attend larger installations as required.
• Be adaptable/fluid/flexible, that's what makes us great!
• Build cross-departmental relationships, learn from your manager.
• Confidently and professionally represent DTO and promote your silo across the company, and in the field.

Qualifications:

• Experience in the Parts and/or Service area of a dealership
• 3+ years previous experience in the automotive industry, dealership, or PBS environment
• Previous experience in managing high-performing teams is an asset.
• Thorough understanding of your silo, and how it integrates with the other areas of v10.
• Solid understanding of the different areas of PBS, as they relate to your silo.
• Computer proficiency in Microsoft Office, a quick learner, and technologically savvy
• Exceptional communication skills
• Fluent in English, French is an asset
• Ability to travel within Canada and the USA is required (approx. 4-8 weeks/year); in consequence a valid passport and/or US visa (if applicable), and a valid full-class driver's license are required

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Free parking
• Staff events
• Competitive annual base salary
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, Goodlife and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.