DaaS Senior Consultant

Not just a job, but a career

Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purposes:

As a DaaS Senior Consultant (also referred to as Cloud Services Senior Consultant), your expertise will be critical in managing real-time data and cloud applications, with a special focus on Microsoft Azure. Your role will be to utilize your specialized knowledge to address customer challenges and inquiries, proposing effective solutions.

Building and maintaining relationships with customers will be a key part of your role, with an emphasis on the technical aspects of our services. You'll be a bridge between customers and our services, ensuring clear and effective communication.

Your responsibilities will include managing cloud platforms and infrastructure through code, implementing automation, optimizing logging and monitoring, and enhancing the confidentiality, integrity, and availability of our services. Ultimately, your objective is to deliver a smooth and efficient service experience for all our customers. Your role is pivotal in ensuring customer satisfaction and service excellence.

Key Tasks:

• Analyze client operations and business processes to document and propose efficiencies.
• Propose solutions based to solve problems, improve performance, and reduce costs for the customer.
• Design the system architecture, size the systems, help Sales estimate costs, and implement the solution from Blueprint, Configuration, Testing and Training through post-implementation support.
• Provide On-Call support.
• Provide fault diagnosis, isolation and correction for complex challenges to limit, address and resolve issues promptly.
• During service interactions, look for opportunities to bridge internal/external customer needs to additional products/services offered by the organization.
• Provide a high degree of technical competency and knowledge to the project in accordance with KBC standards and best practices.
• Complete implementation work/tasks for the project as assigned.
• Collaborate with the implementation, support and project consultant team in an onshore/offshore model.
• Raise issues to Team Lead as appropriate to address quality/scope/schedule.
• Discuss and recommend technical developments to improve quality of the applications/portal software and supporting infrastructure to better meet users' needs.
• Identify requests for KBC SME interactions.
• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards.

Responsibilities:

• Innovation Implementation and Pipeline Management.
• Project Management.
• Project Planning.
• Digital Strategy/Transformational Projects Execution.
• Databases Installation.
• Analysis of "As Is" and "To Be".
• Work Scheduling and Allocation.
• Operational Compliance.
• Digital Vision and Strategy.
• Digital Talent Development.
• Performance Management.
• Organizational Capability Building.

Position Requirements:

To include Skills, education & experience

Behavioral Competencies:

• Drives Results.
• Business Insight.
• Cultivates Innovation.
• Manages Complexity.
• Collaborates.
• Strategic Mindset.
• Tech Savvy.

Skills:

• Planning and Organizing.
• Data Collection and Analysis.
• Project Risk and Issue Management.
• Action Planning.
• Project Management.
• Project Schedule Management.
• Stakeholder Expectation Management.
• IT Implementation and integration.
• Policy and procedures.
• Project Life Cycle Adaptation.
• Review and Reporting.
• Products/Services Management and Development.
• Project Scope Management.
• Project Tracking and Reporting.
• Adaptive Mindset.
• Analyze Current State/AS-IS State.
• Budget and Control.
• Database Administration.
• Define Future State/TO-BE State.
• IT Testing.
• Managing Change.
• Measure Solution Performance.
• Negotiation.
• Perform Gap Analysis.
• Project Benefits Management.
• Project Cost and Budget Management.
• Project Estimating.
• Project Integration Management.
• Project Resource Planning and Control.
• Project Strategy Creation and Alignment.
• Workflow Management.

Education:

• Bachelor's Degree in Computer Science or related field, or Equivalent Level.

General Experience:

• Experience with Azure Cloud Services.
• Experience with Relational Databases or time-series data.
• Experience with a development language (Preferably: Python, NodeJS, PowerShell, and or C#).
• Experience with OSIsoft's PI System and applications of their product suite.
• Knowledge of Industrial Internet of Things (IIOT).
• Networking experience, troubleshooting LAN/WAN.
• Experience with Infrastructure as Code. (Terraform/Ansible).
• Be capable of proposing or building prototype systems to demonstrate solutions.
• Able to plan, organize and control work for self and any direct reports.
• Good communication skills.
• Excellent writing skills.
• Ability to manage projects or programs.
• Ability to communicate directly with customer about complex technical issues, difficult project situations.
• Ability to advise, to consult, to defend their professional 'point of view'.
• Basic experience of coordinating project work for others (4 to 6 month projects).

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yok.