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We are looking to hire part-time, casual employees to join our Call Centre team at Stride Management. As a Customer Service Representative, you will be the front-line voice of our lottery projects, providing initial impressions to customers and taking calls for lottery ticket orders.

About Us

Stride Management is part of the Jumbo Interactive Group, an innovative technology company with a focus on creating possibilities for not-for-profit and charity partners. We develop cutting-edge solutions empowering our partners to raise funds for their vital causes.

The Project: We are launching a new STARS Project/Winter Lotteries initiative, and we need dedicated individuals to join our Call Centre team. The role involves answering phones, responding to customer inquiries, completing data entry, and verifying customer lottery ticket order information.

Responsibilities

  • Answer phones and respond to customer inquiries
  • Complete data entry and verify customer lottery ticket order information
  • Provide ticket purchasers with lottery campaign information as detailed in the project reference binder
  • Complete Freshdesk support tickets for customer service inquiries
  • Courtesy Outbound reminder calls
  • Assist with opening, reviewing, and sorting incoming lottery ticket mail orders
  • Assist with filing as requested

Requirements

  • Strong customer service skills
  • Previous call centre experience
  • Flexibility, adaptability, and reliability
  • Strong problem-solving skills
  • Ability to type quickly and efficiently

What We Offer

At Stride Management, we prioritize diversity, equity, and inclusion across the employee career journey. We foster a safe environment where unique perspectives are celebrated, valued, and truly included. Our benefits include:

  • Commitment to Diversity, Equity, and Inclusion
  • Talent management and career development opportunities
  • Health and wellbeing activities

We pay $16.30 per hour for this position, with some positions potentially being ongoing for the right candidates. If you are a motivated individual with excellent communication skills, apply now to join our dynamic team!

Read the full job description and apply online on the recuiter's web-site

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