Customer Relationship Management Business Analyst

Mphasis
CA - Alberta - Alberta
January 31, 2025

Position Title- Salesforce BA

Location- Calgary, AB

Who are we looking for?

We are currently looking for a Salesforce Business Analyst who will focus on Salesforce projects and enhancements working directly with key business leads to collect business requirements, prepare functional specifications, prototype defined functionality and assist in the overall organizational change associated with Salesforce implementation.

Responsibilities:

Contributes to successful project completion by identifying risks and developing/recommending mitigation strategies.
Recommends business solutions that satisfy sponsor/stakeholder needs continually exploring and assessing options for value-add to clients.
Functions as a liaison between the business and the developers.
Walks stakeholders through requirements and manages expectations regarding scope.
Contributes to test case creation; ensuring that test cases are tightly integrated with requirements specifications.
Participate and work collaboratively within cross-functional project teams.
Develops system specifications and test plans, according to existing standards and methodologies.
Elicit the requirements needed to carry out business processes including interviews, cross functional workshops, etc.
Translates business needs, processes and procedures into a workable system, and articulating on specific software requirements by communicating about these requirements with technology experts and business stakeholders.
Working closely with business architects and other technology staff to deliver project results while implementing risk analysis and meeting required deliverable.
Provide direction, expertise, feedback, coaching and development to build the capability of more junior staff and with a strong drive to learn.
Participates in planning with other Business Analysts, the Project Manager and business in the early stages of project formation.

Technical Skills:

Minimum 7 years' experience as a Business Analyst, on large and complex technology projects preferably in the Manufacturing industry.
Experienced with Salesforce CR, declarative tools (Flow, Process Builder), Apex programming, and Lightning Web Components (LWC).
Knowledge of integration patterns, middleware tools, and web services.
Experienced with software development lifecycle methodology run projects from Requirement Gathering, Design, Testing, Documentation Training through Implementation and Post Live Support.
Proven background with guiding business users on solutions leveraging industry best practices.

Soft Skills:

Ability to multi-task, prioritize and work independently under tight deadlines in a fast-paced environment.
Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management.
Strong analytical, trend analysis, problem identification and resolution skills.
Great attention to detail, organizational skills and an analytical mind.

Qualification:

Bachelor or University degree
BA certification is an asset

What's in for you?

At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
You get an open and transparent culture along with freedom to experimentation and innovation.

Who are we?

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.
Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence.
The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers.
Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.

Read the full job description and apply online on the recuiter's web-site

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