Desktop Support Analyst - SP
Apply your talent and skills to help leading companies improve everyday life.
Who We Are
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at *** or @cognizant.
What You'll Do
As a Desktop Support Analyst, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered.
Key Responsibilities
• Provide physical access to suppliers on demand to site/communication rooms - IDF/MDF/MMR and Data Center/server room.
• Advanced troubleshooting capabilities to identify the root cause of the incident reported by end users for IT devices and mobility support/management.
• Installation and configuration of hardware and software components to ensure usability by end users.
• Manage IT asset lifecycle management for the site/region, including coordination of asset collection with vendor, secure storage, tagging, imaging, allocation, recovery, hygiene validation, disposal and system upgrades.
• Coordination of cable patches with suppliers or activation on demand.
• Ensuring that basic network connectivity (LAN), Wi-Fi access, Tandberg video, printer and voice are available on site.
• Advanced troubleshooting capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras and monitors).
Preferred experience:
• Experience in supporting overall manufacturing / lab IT systems and IT devices.
• Basic troubleshooting capabilities (L1 level) for network devices including rack and stack (routers, switches, firewalls, wireless access points).
• Knowledge of GMP and GxP
• Intermediate English.
• Accept working in the presencial model in São Paulo.
Why Cognizant?
A career in one of the largest and fastest growing IT services providers worldwide.
Ongoing support and funding with training and development plans.
A highly competitive benefits and salary package.
Opportunity to work for leading global companies.
Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.
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