Technical Support Consultant f/m/d

Awin
BR - São Paulo
October 30, 2024

Purpose of Position
The role of the Support Consultant is hands-on and involves working as part of a team to assist our publishers and advertisers in the use of our bespoke interface and related systems, and to ensure that we provide high quality customer service. This responsible post will provide high-level Technical Support, testing and administration ensuring smooth maintenance of client accounts. The successful candidate will have an interest in digital marketing and possesses strong communication and customer service skills.
Key Tasks

Deal with tickets raised via our internal ticketing system
Providing a high level of Technical Application Support to internal colleagues, publishers and advertisers via email, phone and a ticketing system
Identifying technical issues/bugs and escalating as appropriate
Administration of a knowledge base used internally and externally
Testing of new developments and features
Acting as an intermediary between Account Managers and Developers
Provide high level training to internal colleagues

Skills & Expertise

Experience of working in a customer service role
Problem solving skills
Ability to understand web languages such as HTML, ActionScript and JavaScript
Understands the importance of processes and procedures and the application of these
Ability to meet attendance standards and ability to establish and maintain effective working relationships with managers and employees, along with working with external suppliers
Knowledge on writing MySQL queries is highly desirable

Our Offer

Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions.
Development: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
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Read the full job description and apply online on the recuiter's web-site

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