Experienced IT Specialist

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

This is an onsite position that will be in the office Monday - Friday from 9AM to 6PM.
The BCG São Paulo IT Specialist position's primary responsibility will be to assist the Information
Technology department with all aspects of technology as it relates to Case Team Support, Office
operations, and BCG IT priorities. This includes, but is not limited to, user support, computer
setup, maintenance and service, telecommunications, assisting with network and infrastructure
maintenance, and all other technology needs as requested.

• Provide a high level of customer service while supporting case teams and office-based staff
in a fast-paced environment. Support includes, but is not limited to, laptops, desktops,
smartphones, and phone and voice mail systems, both in and outside the office.
• Assist with the management of local technology in order to increase reliability, security,
interoperability, effectiveness of customer work while reducing costs.
• Understand and effectively discuss services and software provided by IT Service
• Gather feedback and evaluate impact of IT Service offerings
• Assist in preparing and deploying laptops for staff, including configuration and imaging of
laptops
• Support a variety of operating systems and applications
• Assist with hardware and software asset tracking and inventory management
• Coordinate the repair and maintenance of office printers and computing equipment with
outside vendors
• Assist with on-site technical support at special events, including, but not limited to staff
meetings, customer meetings, Marketing and Recruiting events, etc.
• Communicate frequently with end users as well as with local, regional, and global support
teams with regard to the status of their issue
• Maintain configurations of all notebook and desktop computer systems according to
established BCG requirements
• Assist with the documentation and updating technology related
instructions/procedures/knowledge articles as required
• Troubleshoot video conference and telecommunications systems
• Maintain problem call history by recording calls in Service Now help desk tracking database;
analyze call data to proactively identify improvement opportunities
• Participate in local, regional, and global projects as appropriate to evaluate existing
systems and recommend technology for upgrade and replacement; evaluate new
technologies for potential applicability within BCG
• Achieve annual goals and objectives, developed in cooperation with IT Service organization
and local management
• Provide backup to IT team across the South System
• Assist with general office projects as necessary
At BCG, IT Specialists are:
• Team players. They help team members achieve more when they're around. They are not
afraid to get pitch in to get a job done and are proactive in helping their colleagues.
• Professional. They are comfortable dealing with all levels of an organization and provide
an extremely professional impression of themselves and the company.
• Organized. They thrive in a highly organized environment where they can create and
improve processes.
• Service focused. Impressing both our internal and external clients is a priority. Our office
IT group thrives on first rate customer service.
• Hands on. They enjoy picking up tools to make and fix things. Whether it's digging in to fix
a computer or helping to rearrange the office, they do what is needed.

What You'll Bring

• B.A./B.S. degree or comparable knowledge in IT related field
• 3-5 years' experience in a similar role
• Fluent English, oral and written
• Ability to diagnose problems and provide solutions and/or escalate to the appropriate
expertise area
• Solid knowledge of technologies and methodologies used in IT Services and Support
• Experience troubleshooting Windows 10, Macbook OS, smartphones OS, Office Suite,
Internet browsers, VPN/network connectivity, among others
• Conceptual knowledge and hands-on experience in the following areas: PC/laptop
hardware, software, telecommunications, mobile devices, networking, and server
administration
• Knowledge of MS Office products, including, but not limited to Outlook, PowerPoint, Word,
Excel, OneDrive, SharePoint, etc.
• Excellent customer service skills
• Strong organizational skills
• Ability to multi-task and manage tasks with varying priorities
• Good judgment and problem-solving skills
• Proactive with a drive for customer satisfaction
• Ability to lift and carry objects, such as equipment and furniture; basic tools use

Who You'll Work With

BCG's information technology group collaboratively delivers the latest digital technologies that
enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with
expertise in the areas of IT support, infrastructure, application development, business systems,
collaborative and social technologies, information security, and project leadership.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. for more information on E-Verify.