Team Leader OutboundHollywoodbetsUmhlanga, KwaZulu-NatalPermanentClosing Date 25 November 2024
Job Details
Division: Hollywoodbets
Business Unit: Other Roles
Minimum experience: Associate
Company primary industry: Gambling and Casinos
Job functional area: Sales
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. Our talented Team is on a mission to increase our global footprint. Join our Team and let's reach for the stars.
We have an amazing opportunity for a Team Leader (Outbound) to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for the daily management of the Outbound Sales team, ensuring that daily/monthly sales targets are achieved by all team members consistently. The Outbound Sales Team Leader follows the internal control procedures in relation to the telephonic betting experience and tracks performance respectively.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
Matric
Call Centre / Outbound Sales experience.
What You'll Do For The Brand:
Drive performance to ensure Daily/Monthly targets set are achieved.
Ensure compliance with company policy and internal control procedures.
Work closely with internal audits to understand potential risks and address them.
Ensure good customer service/sales principles are displayed.
Ensure the department is optimally staffed.
Review internal control procedures for staff accountability.
Promote the company brand through excellent customer service.
Conduct regular coaching sessions to develop sales agents.
Develop action plans to increase performance for under-performing team members.
Ensure quality targets are achieved and implement interventions where necessary.
Foster a positive work environment and motivate the team.
Conduct regular team meetings and performance reviews.
Implement strategies for managing staff conduct and performance.
Provide daily reporting analysis on team performance.
Ensure transparent communication between departments.
Provide feedback on call structure and closing skills.
Perform any other ad hoc duties as required.
What You'll Bring To The Team:
Good communication and interpersonal skills.
Strong customer focus and sales orientation.
Betting knowledge.
Strong sense of accountability.
Excellent coaching skills.
Focus driven with attention to detail.
Able to follow processes to ensure high-quality output.
So, are you ready to level up, learn, and perform at your best? Apply now!
Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.
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