Senior User Experience Designer

Job Title: Senior User Experience Designer
Location: (including hybrid): Melbourne, Australia
Salary: $110,000 - $150,000 + superannuation
Part time available? Yes (80%)
Opening date: Tuesday 7th January 2025
Closing date for applications: Friday 7th February 2025

Kaluza wants to power a world where net-zero is within everyone's reach, by building the platform that will accelerate a sustainable, affordable and resilient energy transition. It's a huge challenge, but often the toughest problems are the most rewarding to solve.
Since launching in 2019, Kaluza's technology has been empowering some of the biggest energy suppliers to better serve millions of customers.
From revolutionising billing to smart electric vehicle charging, our real-time cloud platforms transform supplier operations, reducing cost to serve and boosting engagement. And most importantly, they enable suppliers' customers to drive decarbonisation with smart, low carbon technologies.
Kaluza is currently in an exciting growth phase, undergoing the next phase of our international expansion in Melbourne to further reinforce our capabilities as a globally distributed energy platform.

What will I be doing?
You'll join Kaluza's 20+ UX team, where designers have expertise in user research, service design and product design. We use our skills to ensure that our platform is coherent across complex journeys and is effective in helping its users (developers, operational managers, agents and end customers) to get their jobs done.
You'll be understanding, designing, and implementing various end-to-end journeys to meet the needs of our Australian clients.
You'll start by familiarising yourself with the product roadmap and strategy, meeting the client's User Experience team in Melbourne.
You will work closely with our client's product stakeholders to design and implement digital experiences for external customers and internal customer service agents. You can work in a hands-on, highly collaborative, client-facing environment.
Building on our existing components and design system, you will also collaborate with Kaluza's UK teams to share insights, gather async feedback and represent our UX team in client meetings.
You will help elevate the quality and impact of our Customer and Agent experience products and inform Kaluza's future experience offerings for retailers globally.
You'll do this by:
Conducting user research and leveraging insights from client users and stakeholders
Crafting detailed and polished user interfaces that solve concrete problems
Building on top of, contributing to and evolving our design system, continuing to adhere to accessibility standards
Testing your designs with real users; using wireframes, mockups and prototypes, to iterate and improve the effectiveness and user satisfaction of the interface
Clearly articulating your ideas and decisions to internal and external stakeholders
Supporting a culture of open collaboration and co-design across Kaluza, client and third party colleagues
Identifying, designing and implementing behavioural design changes that increase engagement and improve outcomes for consumers
Supporting the team and our clients to ideate and visualise the future of our products
Proposing ways to improve and iterate processes, being organised and designing to tight deadlines
Documenting work effectively

Is this the job for me?
Ideally you'll have:
Experience in designing compelling and effective experiences that drive positive user engagement and satisfaction
Experience with User Interface design tools (we use Figma), working with components/symbols, styles and libraries
Knowledge of interaction design industry trends and patterns across all device types and screen sizes
Experience in validating your solutions, including user testing methodologies, analytics, and customer feedback
Strong relationship-building skills both with clients and internal teams, and the ability to bring them into the design process
Openness to feedback and the ability to take part in constructive design critiques
Experience in lean and agile approaches to product design delivery
Excellent attention to detail and ability to effectively organise and document your work
Knowledge or curiosity to understand the nuances of the Australian energy market
Genuine excitement designing industry leading / transformational digital products
Experience or are comfortable working across Australia / UK time zones when needed

Kaluza Values
Here at Kaluza we have five core values that guide us as a business:
We're on a mission, We build together, We're inclusive, We get it done, We communicate with purpose.
Our values are not words on a wall - they are at the heart of our culture. They are how we make decisions and how we treat each other. They are concrete and clear, and reflect what we as people, and as a business, really care about.
Kaluza's vision is to power a world where net-zero is within everyone's reach. Would you be interested in joining us to help achieve this?

From us you'll get
We're just getting set up in Australia for the first time, so we'll build out our full benefits offering in the coming months. Currently, from day one, you will get:
Progressive leave policies - including leave dedicated to the moments that matter to you the most
Annual discretionary bonus
Dedicated personal learning and home office budgets
Flexible working - we trust you to work in a way that suits your lifestyle
26 days holiday
We'll then build out our benefits and progressive policies soon to ensure your Total Reward package is highly competitive, and that you're well looked after.

We want the best people
We're keen to meet people from all walks of life - our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.
We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.
Find out more about working in Kaluza on our careers page and LinkedIn.
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