Fault Centre Manager

Kinsley Power Systems
AU - Victoria - Melbourne
January 23, 2025

Network Devt, Assets & Maintenance (NDA&M)
Job Code:
703143
Join V/Line as a Fault Centre Manager! Are you ready to lead a dynamic and resilient team in a fast-paced rail environment? We are seeking a dedicated Fault Centre Manager to drive operational excellence and ensure the safety and efficiency of our rail network. This role offers a unique opportunity to develop and implement innovative processes for fault management, engage with key stakeholders, and contribute to the continuous improvement of our services.
About the role
The Fault Centre Manager is responsible for leading and developing the Fault Centre team to ensure the efficient and effective management of infrastructure faults. This role involves managing multiple internal and external stakeholders, maintaining a shift roster for 24/7 coverage, and ensuring the safe operation of assets across the V/Line network. The Fault Centre Manager will also develop and implement processes and procedures, provide mentorship to staff, and drive stakeholder engagement to support operational improvements.
Key responsibilities:

Lead and mentor the Fault Centre team.
Manage fault and incident responses across various disciplines.
Develop and maintain operational processes and procedures.
Ensure 24/7 coverage through effective roster management.
Drive stakeholder engagement and maintain strong relationships.
Ensure all personnel are trained and competent.
Oversee business reporting and contingency planning.
Implement safety strategies and maintain incident logs.
Analyse and monitor infrastructure coverage and resource allocation.
About you
We are seeking an experienced leader with a growth mindset and a robust background in fault and incident management, particularly within the rail sector. The ideal candidate will possess exceptional communication and interpersonal skills, enabling effective engagement with stakeholders at all levels. You will have a proven track record of leading high-performing teams, developing and implementing efficient processes, and driving continuous improvement in a dynamic environment.
Our ideal candidate will possess the following:

Expertise in fault, failure, response, and incident management.
Proven leadership and team-building skills.
Strong communication and interpersonal abilities.
Ability to manage stakeholder relationships effectively.
Experience in developing and implementing operational processes.
Strong problem-solving and analytical skills.
Commitment to safety and operational excellence.
Ability to adapt to new technologies and methodologies.
Proficiency in formal document writing and reporting.
Skilled in remote process management and continuous improvement.
Strong business acumen and understanding of organisational challenges.
Ability to remain calm and composed under pressure.
Demonstrated alignment to V/Line's values of responsiveness, integrity, impartiality, accountability, respect, leadership, and human rights.
A full position description will be made available to interviewees.
Please use the 'Apply' button to submit your application, including a current resume. The recruitment and selection process may include safety and aptitude assessments, behavioural and/or technical interviews, and employment references. Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.
Applications will close at 11.59 pm on Tuesday, 28th January 2025.
V/Line is an equal-opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.
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Read the full job description and apply online on the recuiter's web-site

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