Home Care Case Manager

Position Description: Home Care Case Manager Department: Home Care Services
Reports To: Home Care Manager
Employment Status: Part-time/Permanent
Location: Townsville
Salary Range: $37-38 per hour

Position Summary:

The Home Care Case Manager is responsible for coordinating and overseeing home care services for clients receiving government-funded Home Care Packages. The role involves assessing client needs, developing care plans, managing service delivery, and ensuring clients receive high-quality care that supports their independence and well-being. The Case Manager acts as the primary point of contact for clients and their families, helping navigate services and addressing any issues related to care provision.

Key Responsibilities:

• Client Assessment & Care Planning:
  • Conduct comprehensive assessments of new and existing clients to determine their care needs, preferences, and goals.
  • Develop individualized care plans that align with the client's preferences and funding guidelines, ensuring their needs are met within their Home Care Package budget.
  • Regularly review and update care plans to reflect changes in client needs or circumstances.
• Service Coordination & Delivery:
  • Coordinate the delivery of home care services, including personal care, domestic assistance, nursing, social support, and other services as outlined in the client's care plan.
  • Liaise with service providers, caregivers, and other stakeholders to ensure timely and high-quality service provision.
  • Monitor and adjust services as required to ensure ongoing suitability and satisfaction with care.
• Client Support & Advocacy:
  • Serve as the primary point of contact for clients and their families, providing support and answering queries related to care services and Home Care Package funding.
  • Advocate for clients' needs, ensuring their rights, preferences, and dignity are respected throughout the care process.
  • Assist clients and families in navigating the aged care system, including explaining the Home Care Packages program and assisting with financial inquiries.
• Budget Management:
  • Work within the allocated Home Care Package budget to ensure services are delivered cost-effectively without compromising quality.
  • Monitor spending and provide regular budget reports to clients and families, offering guidance on how to maximize the value of their package.
  • Ensure transparency in how funds are allocated and spent, including managing client contributions and government subsidies.
• Compliance & Quality Assurance:
  • Ensure all services comply with the Aged Care Quality Standards and Home Care Package guidelines.
  • Document client care activities, assessments, and updates accurately and in a timely manner, maintaining clear records for audits and reviews.
  • Monitor and respond to any compliance issues, client complaints, or concerns about the quality of care, addressing them promptly and appropriately.
• Collaboration & Communication:
  • Collaborate with multidisciplinary teams, including nurses, allied health professionals, and service coordinators, to ensure holistic care for clients.
  • Maintain regular communication with clients, families, and service providers to ensure a coordinated approach to care.
  • Attend meetings and case conferences as required to discuss client progress and care needs.
• Feedback & Complaints Management:
  • Handle client and family feedback and complaints, ensuring they are addressed professionally and promptly.
  • Conduct investigations as necessary, documenting findings and ensuring any issues are resolved in line with organizational policies and regulatory requirements.
  • Use feedback to inform continuous improvement in care delivery and client satisfaction.
• Continuous Improvement:
  • Participate in continuous improvement initiatives aimed at enhancing the quality of care, service efficiency, and client outcomes.
  • Stay informed of changes to legislation, guidelines, and best practices related to aged care and home care services.

Key Selection Criteria:

• Qualifications:
  • Tertiary qualifications in Nursing, Social Work, Aged Care, or a related field.
  • Relevant industry certifications (e. g. , case management or aged care-specific training) will be highly regarded.
• Experience:
  • Experience in case management or a similar role, preferably in the aged care or community services sector.
  • Knowledge and experience working with Home Care Packages and other aged care funding models.
  • Demonstrated understanding of the Aged Care Quality Standards and regulatory frameworks.
• Skills:
  • Strong assessment and care planning skills, with a person-centered approach to service delivery.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients, families, and service providers.
  • Financial literacy, with the ability to manage budgets and track spending within Home Care Package guidelines.
  • Problem-solving skills, with the ability to address complex care needs and resolve issues effectively.
• Attributes:
  • Empathy, patience, and a genuine commitment to improving the lives of older adults.
  • Strong organizational skills and attention to detail, with the ability to manage multiple clients and priorities.
  • Resilience and adaptability in handling challenging situations and changes in client care needs.

Performance Indicators:

• High levels of client satisfaction and retention, as measured through feedback and service reviews.
• Effective management of Home Care Package budgets, ensuring clients receive maximum value from their funding.
• Compliance with Aged Care Quality Standards and other relevant regulations, demonstrated through audits and reviews.
• Timely resolution of client complaints or concerns, with appropriate follow-up actions documented.
• Ongoing professional development, staying current with industry trends, policies, and best practices.

Working Conditions:

• Primarily office-based with regular travel to client homes for assessments and reviews.
• Flexible hours may be required to accommodate client needs and urgent issues.

Application Process:

Interested candidates should submit their CV and a cover letter addressing the key selection criteria.

Job Type: Part-time

Pay: $36. 00 - $38. 00 per hour

Expected hours: 20 - 30 per week

Schedule:

• Monday to Friday
• On call

Application Question(s):

• Tertiary qualifications in Nursing, Social Work, Aged Care, or a related field. Relevant industry certifications (e. g. , case management or aged care-specific training) will be highly regarded. Please state below what qualifications you have.
• Please provi.