High Security Service Sales Account and Compliance Manager

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Our mission is to continuously deliver the outcomes for our customers and partners. Tomorrow needs your talent. Tomorrow needs you. So let's talk today!

Job Details

Johnson Controls Australia leverages our building technology portfolio, along with decades of building technology experience, to deliver comprehensive and best in class, security solutions tailored to the unique needs of our customers.

Your primary role will be responsible for the delivering of our High Security sales growth strategy and service compliance outcomes, across all branches.

The Role

We are open to this role being based in Sydney, Melbourne, ACT or Brisbane.

To support our ambitious business growth strategy within High Security Service, we are looking for an experienced Security Service Sales Account & Compliance Manager to join our High Security sales team.

A national role, you will be reporting to the Director Government & Defence. You will be responsible for the compliance delivery and customer experience of all High Security service contracts (new & existing) nationally. Alongside our existing National High Security Installation Compliance Manager, Security BDM's and Security Service branch managers, you will be responsible for developing and establishing new business initiatives and business relationships, to deliver business growth and strengthen our existing customer base. The delivery of existing Security System maintenance programs, include: -

• Gallagher High Security Intrusion Alarm systems

• Commercial Intrusion Alarm systems

• Electronic Access Control

• CCTV

• Intercom

• Duress systems

Your key responsibilities will include but will not be limited to:

• Delivery of Security Service compliance for High Security maintenance contracts across all branches (new & existing)

• Supporting sales growth and world class customer service experience, through initiatives focusing on the delivery and customer experience of High Security maintenance

• Maximising the share of wallet across all existing Security Service

maintenance contracts through a 'growth mindset'

• Supporting the Service branches and security Sales teams with quoting processes and opportunities

• Supporting Security operations with security licensing and OEM accreditation compliance across all branches

• Liaising with internal stakeholders & customers, during the commissioning of projects and through to completion of the DLP HOTO process

• Ensuring the completion of maintenance documentation in full and on time for all High Security customers

• Where applicable - ensuring all clearances and accreditations are current and supporting documentation provided to fulfil your role

Licenses:

• Must hold a current security license

• Preferably hold an NV1 clearance or must be able to obtain an NV1 clearance (applicable to Australian citizens only)

• Must have a valid driver's license

Qualifications & Experience Requirements

• Minimum of 5 years within the Australian security industry including and not limited to security sales experience

• Ideally hold certifications in Gallagher (minimum Type1A Hardware and Access Technician), Lenel, Milestone & Genetec

• Tertiary Qualifications preferred: Electrical or Electronics Engineering

• Advanced Microsoft Skills

The ideal candidate will have:

• Proven track record within a security integration business and the ability to develop a BOM, costings and quotations for maintenance projects up to ~AUD$500,000

• Strong knowledge of Gallagher High Security solutions, Access Control, CCTV and Alarm solutions - ability to manage a complex quotation process

• Experienced and proven track record in a sales and security maintenance customer service position

• Strong network within the High Security and Commercial security industry

• Must be an Australian citizen, who holds a valid driving licence and Security licence

• If operating within Defence or Government verticals, an AGSVA Australian Government Security Clearance (NV1 minimum) or the ability to obtain this clearance is essential

• Acting with urgency and consistently delivering excellent Customer service with a 'can do' attitude

• High level of computer literacy including Microsoft Word, Excel, PS Project & Salesforce

• Demonstrate excellent written and verbal communication skills with the ability to work on their own or within a team environment

Culture:

Across our 14 branches in Australia, our employees enjoy working within JCA because there is a supportive diverse culture, with a highly skilled workforce, accessibility to world class leading products with opportunities for individual growth and progression.

Benefits:

• Competitive remuneration package

• Opportunity to grow your professional career with external and internal courses

• Training and development opportunities available

• Work/life balance is a key focus

• Paid Volunteer program

• Employee Referral program

• Apprentice program

If you are interested in this role, please click the Apply now button. Feel free to reach out for a confidential chat to Amy on . #LI-AR2

JCI's Diversity & Inclusion 

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. ​​​​​​ Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.