• Share :

At SHEIKE, we celebrate everybody and every day, no matter the event. Join our bright, bold team committed to delivering exceptional everyday interactions, no matter what the role.

An incredible opportunity has come up to join the team at SHEIKE as a Customer Care Agent/ Receptionist. You will act as a central point of contact for managing, responding to, and resolving all in-store and online customer inquiries while also providing support as a receptionist for SHEIKE's office. This dual-focus role emphasises providing exceptional customer service (80%) and supporting front-office reception duties (20%).

A little about the role…

  • Customer care
  • Act as a point of contact for managing, responding to, and resolving online and in-store customer inquiries via GIORGAS.
  • Provide styling advice and assistance to customers, embodying the SHEIKE brand values.
  • Champion a customer-centric mindset within the organisation.
  • Cross collaborate with other departments to provide key customer metrics and insights.
  • Ensure exceptional customer experiences by going above and beyond for customers and team members.
  • Maintain up-to-date knowledge of products, promotions, and the SHEIKE Customer Journey.
  • Work through urgent situations with precision and speed.
  • Investigate complex incidents resulting in finding appropriate solutions that benefit both the customer and brand.
  • Handle complex customer issues with speed and professionalism, ensuring accurate resolutions.
  • Record customer data and issues efficiently in CRM/support systems.
  • Support customer experience reporting and analysis to identify trends and areas for improvement.
  • Receptionist/ Admin
    • Greet and welcome visitors, ensuring a warm and professional front-office presence.
    • Manage incoming calls, emails, and inquiries, directing them to the appropriate team members.
    • Coordinate meeting room bookings and office schedules as required.
    • Handle deliveries, mail distribution, and office supplies management.
    • Maintain a clean, organised, and professional front office/reception area.
    • Provide administrative support to other departments as needed.

    A little about you.

    • Experience using GIORGAS highly regarded, but not essential.
    • Experience in customer care (preferably in a call centre or retail environment).
    • Warm, approachable, and service-oriented attitude.
    • Ability to remain calm in challenging situations.
    • Proficiency in Clavio and Shopify highly advantageous.
    • Excellent written and verbal communication skills.

    In return.

    • Generous employee discount on our fabulous collection.
    • Opportunities for career growth and development within a leading fashion brand.
    • Ongoing training and support to enhance your skills and expertise.
    • A vibrant and glamorous work environment with a passionate team.

    If this sounds like you, join our world.

    SHEIKE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming environment for all employees. If you require any accommodation or want to find out more, please don't hesitate to reach out to HR@sheike. com. au.

    Please note that only shortlisted candidates will be contacted for an interview.


    Read the full job description and apply online on the recuiter's web-site

    Find Jobs Hiring Now Near You!

    Get Jobilize Mobile App

    Get Jobilize Job Search Mobile App Now

    Receive real-time job alerts and never miss the right job again

    Get it on Google Play Download on the App Store
    Dentist

    Zest Business Group


    Dentist Jobs in Coffs Harbour, NSW, Australia. Ocean view surgery, earnings from $200k, High-specification, visa approved, superb team and patients in a beautiful and popular location. ZEST Dental Recruitment working in partnership with an established private dental practice is seeking to recruit a...


    Carpenter_Newham

    Setsquare Recruitment


    Hi! Our client is looking for a Carpenter near E16 Newham to start ASAP. Please find the details below: • Must Have - Plunge Saw and extraction Unit with other tools. • Title- Carpenter • Location- E16 Newham • Pay rate- 25 PH • Start- ASAP • Should have CSCS Card and...


    Head of Execution Systems - APAC

    CSL Behring


    Your Role The Head of Execution Systems - APAC is responsible for overseeing the Manufacturing Operational Technology (OT) applications, systems, and software used to support the production of commercial materials. • This includes direct oversight of the Manufacturing systems including but not...


    Senior Director, Quality

    CSL Behring


    CSL is undergoing extensive change as we expand and grow. • In addition to contributing to Australia's export economy, CSL has invested and continues to invest in substantial new infrastructure to support CSL's global strategy and provide the network with crucial supply of product sourced from our...


    Electronics Engineer - Audio

    Revorec Recruitment solutions


    Ready to make an impact in the world of audio technology? • Electronics Engineer - £60,000 • R&D - London • Revorec is working with a leading company in audio technology, known for innovation and high-quality products. They're looking for an Electronics Engineer to join...


    Car Detailer Casual

    Avis Budget Group

    • AU - Mackay

    • January 15, 2025


    Immediately hiring! Become a member of our Avis Budget Group team where you'll be an appreciated and valued addition! We're now seeking responsible, dedicated and detail-oriented laborers, to join our growing enterprise. About The Role: In this outdoor role, you will be responsible for detailing our...


    General Administration

    State Government of Victoria Australia


    At Rockbank Primary School we are invested in our students, our staff, our families and our community. • We pride ourselves on being a fabulous staff team who are passionate, who work together positively and collaboratively to make Rockbank Primary School the best school to work in and grow our...


    Senior Insurance Broker - and Greater Sydney

    Gallagher


    Introduction Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. • With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. • At Gallagher, you can build a career whether it's with our...


    Electrical Improver

    Matchtech


    Electrical Improver needed in East London for 6 weeks of work on day shifts • Must have valid ECS with 18th edition and IPAF • £20ph days 7-4 • Key Responsibilities: • Installing, maintaining, and repairing electrical systems in commercial buildings • Ensuring all...


    Eligibility Officer - NT Workers Compensation

    Gallagher Bassett

    • AU - Darwin

    • January 17, 2025


    Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. • You'll be part of a resilient team that works together to redefine the boundaries of excellence. • At our organization, we value...


    Return to Work Specialist

    Gallagher Bassett


    Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value...


    Mechanic

    Avis Budget Group

    • AU - Perth

    • January 27, 2025


    Our fleet of vehicles is any mechanic's dream job with a vast range ready for your skills, experience, and expertise. Working out at the Perth Airport you will be handling repairs and maintenance on our vehicles in a timely, efficient, and cost-effective manner. Your work will reflect our company...


    Outreach Communication Lead - BANKING/d London Hyrid

    Adecco


    Outreach Communication Lead / Project Manager | Risk & Control | LONDON | £800/day Inside IR35 | Hybrid 3 days a week in the office 2 days work from home | Investment Banking • An Investment Banking client is seeking to add a Communication Lead / Project Manager to head a client...


    Labourer

    Anderselite


    Labourer Required For a large commercial project in the Surrey Quays area. • You will be assisting with day to day duties, site clearance, moving materials and generally keeping site moving. Reporting in to the site manager and upper management team. • Requirements: • 5 point PPE...


    Business Development Manager

    GlobalData

    • AU - Sydney

    • January 16, 2025


    Who we are… GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world's largest industries for...


    Procurement Manager

    Streamline Search


    Group Procurement Analyst • Our client designs, manufactures, and installs glazed partitioning systems and doors across various sectors, offering tailored solutions with in-house expertise and local customer service throughout the UK. • Due to company growth, our client is looking to hire...


    Humanities Teacher

    Tempest Resourcing Limited


    Job Title: Secondary School Humanities Teacher • Location: London and surrounding areas • Job Type: Full-Time, Permanent • About Us: • We are looking for a Humanities Teacher who is excited to inspire secondary school students through subjects like History, Geography, Religious...


    UI/UX Developer - AI Trainer

    DataAnnotation

    • AU - Remote

    • January 25, 2025


    We are looking for proficient programmers to join our team to train our AI chatbots to code. You will work with the chatbots that we are building in order to measure their progress, as well as write and evaluate code.To apply to this role, you will need to be proficient in either Python and/or...


    Senior Rental Sales Agent

    Avis Budget Group


    Immediately hiring! We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We'll help you reach your full potential by developing, encouraging and rewarding you to maximize your earnings in a friendly and empowering sales...