Director Digital Experience Marketing & Digital Experience Portfolio

Director Digital Experience (Marketing & Digital Experience Portfolio)

Location:
Kensington, NSW (Hybrid work arrangement available)

The UNSW Division of Societal Impact, Equity and Engagement (DSIEE) leads UNSW's efforts in making a positive and lasting impact on society, promoting equity and social justice and driving engagement activities that enhance UNSW's reputation as a key contributor to society through its research, teaching, and community engagement.

Why your Role Matters
As part of a new transformation mandate across the division, this newly created position within the Marketing & Digital Experience portfolio will work at the forefront of marketing and digital innovation to design and deliver a comprehensive Digital Experience strategy that aligns with UNSW's strategic objectives.

As a purpose-driven leader, you will bring a transformational mindset with a proven track record of working within a complex matrix organization.
With UNSW's Adobe and CRM transformation journey already underway, this role will be pivotal in unifying our digital experience strategy and driving the next phase of change.
To succeed in this role, you must be able to align the digital change agenda with measurable outcomes and demonstrate commercial acumen within the technology space, with the ability to influence both technical and non-technical stakeholders.

Reporting to the Executive Director, Marketing & Digital Experience, the Director has 4 direct reports, whilst overseeing an indirect team of 32 people.
If you have proven experience of bringing teams together, fostering a culture of collaboration and high performance and you are passionate about driving change that delivers innovative and effective digital experiences, we invite you to apply and help shape the future of UNSW's digital presence.

Skills & Experience summary:
You will hold a relevant qualification, or equivalent level of knowledge, and experience alongside:

• Proven transformation leadership experience with significant experience building organisational digital capacity, operating model transformation and successfully embedding a high-performance culture that has delivered long-term outcomes in a major institution of comparable complexity.
  
• Advanced stakeholder management and relationship development experience, including sophisticated influencing skills and high intellectual capability with the ability to take senior stakeholders and teams on the journey of change.
  
• Strong commercial acumen and understanding of sales and marketing performance levers, with an ability to set targets, balance multiple priorities, plan complex work plans and review return on investment.
  Proven track record in financial/budget management, effective resource management and strategic prioritisation to maximise impact.
  
• Substantial leadership and management experience relevant to the high-profile nature of the role and the oversight of a large digital marketing, web, UX and digital operations team, with the ability to lead a service delivery culture with agility, manage and motivate individuals, teams, and agency partners.
  
• Demonstrated ability to apply digital leading practice in large, diverse, and complex service-focused organisation with global presence.
  Experience gained in higher education, prestige brand or professional services sector desirable.
  
• Extensive experience and understanding of digital marketing automation tools (Adobe technology stack), analytics (Adobe Analytics), sales CRM (MS Dynamics), business performance reporting and visualisation (Power BI) and other relevant tools at an enterprise level.
  
• Outstanding written and verbal communication skills and the proven ability to articulate complex information clearly and succinctly to technical and non-technical stakeholders at all levels.
  
• Knowledge of the expectations of successful shared services in an organisation which functions on a decentralised model.
  
• Excellent analytical, organisational and decision-making skills.
  

How to Apply:
Submit your CV & a succinct one-page cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) before Sunday 24 November by 11:
55pm.
Please note:
Sponsorship is not available for this role, valid Australian working rights are required on application.

UNSW Benefits and Culture:
People are at the core of everything we do.
We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.
Our benefits include:

• Flexible Working Options (work from home, flexible hours etc)
• Additional 3 days leave during December festive period.
  
• Up to 50% discount on UNSW courses.
  
• Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
  
• Discounts and entitlements (retail, education, fitness passport).
  

Job queries contact:
Katherine Molloy, Talent Acquisition Consultant
E:
(applications to the address cannot be accepted, please apply online)

UNSW is committed to equity diversity and inclusion.
Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.
UNSW provides workplace adjustments for people with disability and access to flexible work options for eligible staff.