People and Culture Director

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About the Charity - Family Services Australia (FSA) familyservices.org.au
Join a dynamic Not for Profit (NFP) ranked eighth (Australia and New Zealand) in the Australian
Financial Review (AFR) Most Innovative Companies - NFP, Government and Education sectors.
FSA is at an exciting time in its evolution as a leading NFP community service provider in
Australia. Our Employee Satisfaction (ESAT) is at 87.1%, while Client Satisfaction (CSAT) is
currently >90% across our six integrated service streams.
Founded in 1992, FSA continues to grow its multi-disciplined services within Australia, having
expanded from 2 to 35 sites across SE/SW QLD, Northern and Southern NSW. Our community reach impact
has grown from 1,000 Occasions of Service (OoS) P.A. (2016) to more than 157,884 OoS (2024).
FSA offers a clinically informed central triage and continuity of care with reduced referral
pathways that holistically meet therapeutic needs of our staff, clients and families, keeping them
Safe, Well, Strong and Connected.
FSA values diversity in managing and reducing therapeutic risks for the clients we service,
demonstrating values of Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and
Positivity. We make CARE our Intellectual Property, starting within,
prioritising self-love, self-care and balance.
About the role
An Executive Leadership Team (ELT) Member, the People and Culture Director (PCD) provides
leadership support to FSA's six multidisciplined services streams and the Managing Director. The
PCD supports and advises wider activities of the People and Culture, Community and Clinical Service
Streams, and Corporate Services teams. While facilitating the achievement of FSA's strategic
culture and business objectives, including:
Employee Satisfaction, Wellness Activity and Psychological Survey Management;
Aboriginal and Culturally and Linguistically Diverse (CALD) Community Engagement, and NIAA reporting;
HR governance and compliance including WHS and WGE Agency reporting;
Recruitment, Training Learning and Development; and
Industrial and Workplace Relations.
In a non-directive, supportive and personalised manner, the PCD will be accountable to aid FSA's
top priority operational needs, organisational development and staff capacity, including continuous
improvement assistance to frontline support workers and leadership to achieve the company's
charitable objects.
The role operates with a high degree of autonomy with appropriate consultation with the Senior
Leadership Group (SLG), Practice Leaders, Coordinators, Principal Therapeutic Practices, General
Managers, the ELT and Managing Director, as required.
Essential Criteria - Qualifications, Skills, Experience and Value-Add
1. Demonstrated and proven lived values aligned to ours - Compassion, Accountability, Respect,
Empowerment (CARE) with Integrity and Positivity. Supportive of a values-based culture, operating
environment and workplace diversity;
2. Graduate degree in business, psychology and/or human resource management;
3. Master of Business Administration (MBA), Master of Human Resource Management (MHRM), or pathway
equivalent desirable;
4. Minimum (10) years direct experience in an executive and/or senior human resource leadership
role with exposure to community corporate or government development;
5. Demonstrated experience in hiring, HR management, benefits administration,
performance management, communications, employment law, remuneration and nominations planning;
6. Advanced skills in Microsoft Office Suite / Office 365, Project, Visio and HRM systems;
7. Excellent prioritisation, time and project management ability with a strong
psychological resilience, capacity and calmness when operating in dynamic care environments;
8. Ability to assist leadership to coordinate and promote a multi-disciplined Trauma Informed
Practice environment with high performance Standards of Wellness, Care, Quality Assurance and Risk
Management;
9. Outstanding communication and interpersonal skills to aid capacity building in challenging
growth operating environments; and
10. Working with Children Check and National Police Check compliance, a current unrestricted
drivers licence and professional memberships relevant to the role.
Benefits and perks
• Remuneration negotiable based on qualifications, skills, experience and value-add;
• Professional, community-focused and person-centred team culture;
• Quarterly Community Support Framework (CSF) 360-degree appraisals;
• Annual Training Needs Analysis and Training, Learning and Development Plan;
• Continuing Professional Development (CPD) contribution;
• Charity Salary Packaging A$15,900 tax free with flexible Work from Home;
• Access to your provider-choice Employee Assistance Program (EAP); and
• Paid Annual Family Days at Easter, Christmas and 0.5 days following each FSA careNews Quarterly
All-Staff Update.
If you are committed to achieving this exciting life and career opportunity in joining our family
at work, please forward a current resume, cover letter and address the selection criteria by
11.59pm on Sunday 16/2/25.
As an organisation we celebrate our diversity and welcome all people regardless of
ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander
people and people from a diverse cultural background are encouraged to apply.
Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise
only final preferred candidates will be contacted for next steps in our recruitment
process.
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