Learning Operations Manager

4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from The Bullshift CompanyHead of Product and Corporate | The Bullshift Company | Learning and teaching conscious communication through humour.Position OverviewAs the Learning Operations Manager, you will be responsible for Delivery operations of both our Facilitator-Led services (Keynotes, Presentations, Programs and PRINT) and our Learner-Led products (Team Shifty, MyBTV).
Your role is to ensure seamless coordination between our internal teams and our clients and learners so we can deliver with excellence.
As we are a small company, you will be:
on the tools in the teamimproving processes with the team, andhelping us to build the team as we growThe Bullshift Company is based in Perth with national and international clients, great content, a respected brand, a collaborative team and a strategy to grow.
We deliver presentations and programs for thousands of participants in 50+ organisations every year, both 'in the room' and online.
Although we excel at 'in the room' delivery and will continue to offer these services in places where we can send facilitators, our plan is to deliver Bullshift entirely online - anywhere in the world - and without the need for facilitators.
Learner-driven.Our Company PurposeTo learn and teach conscious communication through humour - helping people to be happier, healthier and more effective at work.Our Company ValuesHelp the learnerExcel at your workBe easy to deal withUse and improve BullshiftKey ResponsibilitiesPresentation and Program CoordinationClient Service:
Work closely with our Client Relations Manager to understand client objectives before taking responsibility for the client relationship and ensuring excellence in delivery.Presentation Logistics:
Manage logistics such as travel arrangements (flights, transfers, accommodation) and ideal set up for in-the-room delivery.Program Planning & Scheduling:
Work with the Head of Client & Learner Engagement to use Asana boards to plan and schedule delivery of presentations and programs.
Ensure all deadlines and client expectations are met on time.Seamless Client Communication:
Maintain clear and consistent communication with the client, ensuring questions or requests are addressed promptly and effectively.Facilitator Engagement:
Prepare for and lead Facilitator Huddles, ensuring facilitators are set up for success.Administrative & Logistical Support:
Manage administrative tasks using tools like Google Sheets and Asana.Ongoing Support:
Be the main point of contact for facilitators, providing assistance as required.Participant Onboarding & EngagementLMS & Participant Administration:
Oversee the administrative tasks for adding client groups and individual learners to the Learning Management System (LMS).
Ensure participant data is up-to-date and they have access to the necessary resources.BTV & PRINT Administration:
Manage the scheduling of BTV Episodes, password resets, account management, and related access issues.
Ensure smooth delivery of PRINT logins, surveys, and related resources.Webshop & Program Delivery:
Manage the scheduling and coordination of Webshop invitations and attendance on Webex and Teams.
Troubleshoot participant issues and ensure all logistics are handled efficiently.Resource ManagementLogistics & Inventory:
Oversee the packing and shipment of Bullshift books and other resources.
Manage stock levels to ensure resources are available for delivery.EDM Communications:
Create and send communications related to participant engagement, including program updates, PRINT login details, and other relevant materials.Tracking & ReportingPerformance Metrics:
Track and report on program completion metrics, such as BTV Episodes and Webshop attendance.
Provide detailed reporting on facilitator performance and participant engagement.Client & Participant Feedback:
Analyse feedback from clients and participants to identify trends and work with the Head of Client & Learner Engagement on Customer Experience strategy.Sales Opportunity Identification:
Proactively identify opportunities for additional sales of programs or services and pass opportunities to the sales team for follow-up.Process Improvement & Team CollaborationContinuous Improvement:
Collaborate with the delivery team and other stakeholders to identify and implement process improvements that enhance program efficiency and the overall client experience.Feedback Integration:
Analyse feedback from clients and participants to identify trends and areas for improvement.
Collaborate with the Head of Client & Learner Engagement and Head of Product to enhance both delivery and product process and offerings.Team Management & CultureTeam Management:
Guide the Delivery team to ensure high performance and a positive work environment.
Encourage collaboration and knowledge sharing.Culture & Values:
Actively promote the company's mission, values, and culture in all aspects of your work.
Participate in Culture Conversations and engage in regular performance reviews with your direct manager.What we are looking forProject management skills with experience in cross-functional coordination.Excellent communication skills, both written and oral, to manage relationships with clients, facilitators, and internal teams - including correct use of grammar.Proactive problem-solving skills, with a knack for identifying and resolving delivery challenges.Ability to track and analyse program metrics to improve delivery and identify opportunities.Experience in managing resources, logistics, and inventory.Experience with software tools for task-tracking (like Asana) and email communications (such as Mailchimp).A commitment to our company purpose and values.BeneficialExperience managing the delivery of adult educational programs.Experience in recruiting team members and building a team around a shared purpose.Experience working in a small business.Familiarity with Asana, Google Sheets, Mailchimp, and Thinkific.What we are offeringThe CompanyA collaborative work environment that values excellence and growth.A passionate, creative team of talented, experienced professionals.The opportunity to have a meaningful impact on learners and organisations across Australia and - if we succeed together - around the world.Opportunities for professional development and career advancement.The PositionReporting to:
Head of Client & Learner EngagementHours:
Five days a week.
Office-based at HQ with the opportunity to WFH based on business requirements, once mastering the role.Start Date:
Feb, 2025How to ApplyIf you are a detail-oriented team player passionate about learning and client engagement, we'd love to hear from you! Please submit your resume and a brief cover letter outlining your experience and fit for the role to ***.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesProfessional Training and Coaching
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