Learning Coordinator

Get AI-powered advice on this job and more exclusive features.

Position Overview

We are seeking a motivated and organised Learning Coordinator to join our team. Your contributions will help us to achieve our shared purpose, To learn and teach conscious communication through humour. You will report to the Head of Client and Learner Engagement and you'll be joining at an exciting time as we build our operations team and prepare to scale. You'll be guided through how the whole Sales & Delivery function operates and specifically how the Delivery processes work for our Facilitator-Driven and Learner-Driven Products.

The Bullshift Company is based in Perth with national and international clients, great content, a respected brand, a collaborative team and a strategy to grow. We deliver presentations and programs for thousands of participants in 50+ organisations every year, both 'in the room' and online. Although we excel at 'in the room' delivery and will continue to offer these services in places where we can send facilitators, our plan is to deliver Bullshift entirely online - anywhere in the world - and without the need for facilitators. Learner-driven.

Our Company Purpose

To learn and teach conscious communication through humour - helping people to be happier, healthier and more effective at work.

Our Company Values

• Help the learner
• Excel at your work
• Be easy to deal with
• Use and improve Bullshift

Key Responsibilities

Receiving Handover from the Client Relations Manager

• Understanding the client and their objectives.
• Using the Service Agreement and Pipedrive (Client Relationship Management Software) to clarify the schedule roll-out.
• Using the Service Agreement to plan, manage and book all travel requirements related to the booking, e. g. flights, transfers, accommodation, flight refunds/credits.
• Creating and scheduling the program in the Asana boards.
• Using the Asana board schedules to manage on-time and accurate delivery of the online course, workshop, presentation, or program to the client.
• Preparing for and conducting Facilitator Huddles.
• Completing Facilitator related Administration tasks, e. g. google sheets
• Communicating effectively with the Facilitator to ensure seamless delivery of Bullshift Workshops, Webshops, Presentations, Programs and PRINT.
• Supporting, troubleshooting, and answering questions.

Liaising with the Client Contact

• Send all comms and ensure they are received.
• Supporting the Client Contact by ensuring a seamless delivery of the workshop, presentation or program via emails, phone calls or video calls, as required.
• Supporting, troubleshooting, and answering questions.
• Supporting the Team Shifty Designated Driver/s to get started via emails, phone calls or video calls.

Onboarding and Supporting Participants

• Managing Team Shifty & BTV Administration - e. g. Creating the Client groups and individual learners, scheduling BTV Episodes, password resets, login issues, schedule changes, individual user accounts, group accounts, deactivation of accounts, and program access.
• Managing PRINT Administration - e. g. including collating email addresses and uploading to the PRINT Platform, scheduling PRINT Logins, re-issue logins, re-send PRINT Survey Reports, scheduling debriefs and related processes, purchasing and uploading PRINT logins from the Paul Hertz Group.
• Managing Webshops - including setting up Webshop invites via Webex in accordance with the schedule and managing participant attendance, e. g. scheduling invitations, rescheduling invitations, collating information on participant attendance of Webshops, supporting participant questions related to invitations etc.
• Providing client support across Facilitator-Driven and Learner-Driven Products.
• Supporting, troubleshooting, and answering questions.

Resources

• Collating, packing, and sending Bullshift Books and resources, including managing stock levels and sending shop@ orders.
• Managing and sending the Participant EDMs using Mailchimp for delivery - e. g. The Four Shifts Program communications, PRINT, Team shifty, MyBTV.

Tracking, Reporting and Identifying Opportunities

• Tracking completion of program metrics and create reports e. g. BTV Episodes, Team Shifty completions and Webshop attendance.
• Collating direct email or phone feedback from the Client Contact and participants - recording it in the Feedback spreadsheet, directing it to the appropriate Function head for action if required e. g. rebook opportunity, product improvement, sharing the feedback as a hit or miss in meetings etc.
• Creating and sending Shift Reports to the Client.
• Identifying opportunities for further sales of Team Shifty, Workshops, Presentations or Programs - and then passing leads onto Sales.

Improving Processes

• Continually collaborating with the team on how we can improve the delivery process and the client experience.
• Providing feedback on delivery improvements to the Head of Client & Learner Engagement.
• Providing client feedback on product improvement to the Head of Product.

Living Our Culture

• Devote yourself during working hours to the Bullshift Purpose, Vision, Mission and Values.
• Engage in Culture Conversations.
• Remind yourself and others to practise.
• Draw on learnings from your PRINT profile.

What we are looking for

Required

• Experience in administrative support and customer service.
• Organisational skills with the ability to manage multiple tasks and deadlines and maintain attention to detail.
• Written communication skills - including correct use of grammar.
• Oral communication skills - for example, getting clear while being warm and professional.
• The ability and desire to work collaboratively across teams and adapt as we grow.

Beneficial

• Experience in training, learning and development.
• Experience working in a small business.

What we are offering

The Company

• A collaborative work environment that values excellence and growth.
• A passionate, creative team of talented, experienced professionals.
• The opportunity to have a meaningful impact on learners and organisations across Australia and - if we succeed together - around the world.
• Opportunities for professional development and advancement.

The Position

• Reporting to: Head of Client & Learner Engagement
• Hours: 5 days a week, mostly office-based at HQ with some opportunity to WFH.
• Start Date: Feb, 2025

How to Apply

If you are collaborative, attentive to detail, great with processes and passionate about learning and client engagement, we'd love to hear from you! Please submit your resume and a brief cover letter to

• Entry level

• Full-time