Director, Solutions Engineering

Want to be a part of Asia Pacific & Japan's (APJ) largest, most innovative, and rapidly growing data centre company?
AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future.
We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world's most transformational companies.
And we're doing so sustainably, for today and tomorrow.
Having opened Australia's first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region.
With backing from our investors, including Blackstone, this is just the beginning…
Come join the A-Team at AirTrunk, where the cloud meets the ground.
A Snapshot
Reporting to the VP of Customer Solutions, as the Director of Solutions Engineering, you will play a critical role in shaping AirTrunk's customer engagement, technical solutions, and cross-functional collaboration.
You will lead a team of engineers and work closely with internal and external stakeholders to deliver innovative, best-in-class solutions.
Key Responsibilities
Customer Engagement & Technical Leadership
Build and maintain strong customer and industry relationships to understand current and future requirements.
Translate customer needs into actionable business roadmaps and technical solutions.
Engage customers on their technical solutions, providing guidance and addressing challenges.
Schedule and coordinate customer meetings and events to ensure seamless communication.
Research and introduce emerging ICT trends and technologies to enhance solution designs.
Develop high-level space planning and engineering solutions tailored to customer needs.
Manage the RFP process, from requirements gathering to delivering key technical documents.
Produce and manage technical sales collateral, including presentations, schematics, and reports.
Drive solution optioneering by evaluating various technical and commercial options for customers.
Develop cost models and provide insights into the commercial implications of engineering decisions.
Project Management & Implementation
Oversee project timelines, priorities, and deliverables to ensure high-quality execution.
Collaborate with cross-functional teams to align project goals and technical requirements.
Identify risks, develop mitigation strategies, and maintain accountability for project outcomes.
Act as a key stakeholder in the design and construction phases, ensuring alignment with customer expectations.
Supervise implementation, address engineering challenges, and lead commissioning efforts.
Design Review & Cost Optimization
Review designs for cost-saving opportunities and ensure efficient, scalable solutions.
Develop and review engineering documentation from concept through construction phases.
Lead, mentor, and coach a team of Solutions Engineers to foster professional growth and technical excellence.
Conduct regular one-on-one meetings, provide feedback, and support career development plans.
Manage performance reviews, set clear goals, and promote continuous learning.
Partner with internal teams and stakeholders to ensure customer solutions align with broader business objectives.
Act as an escalation point for technical challenges, fostering collaboration to drive solutions.
Resource & Capacity Planning
Manage resource allocation and identify hiring needs to support business growth.
Optimize team workflows and implement process improvements to enhance productivity.
Key Skills & Experience
Proven leadership experience managing multi-disciplinary engineering teams across multiple geographies.
Strong commercial acumen to assess the financial impact of engineering decisions.
Excellent communication and stakeholder management skills, with the ability to present complex ideas clearly.
Experience in developing technical documentation, cost models, and sales collateral.
Requirements
Education & Experience
Bachelor's Degree, preferably electrical, mechanical or telecoms engineering.
Experience working for a data centre operator is a benefit.
Leadership & Communications Skills
Strong communication skills are a must - written, presentation, verbal at all levels.
Customer centric approach - listen, understand, manage expectations and ensure delivery to them.
Ability to prepare reports suitable for external distribution.
Ability to deliver effective presentations on data centre operations to customers, peers, and management.
Ability to manage with positive influence and motivate customers to obtain desired levels of performance.
Ability to understand the need to place the team's, company's or customer's goal over personal individual goals.
Proven experience in managing and scaling engineering teams.
Ability to foster a collaborative and inclusive team culture.
Reasoning Ability
Ability to express ideas clearly in written and verbal communications with strong attention to detail.
Organizational skills and ability to multitask alongside the capability to influence as well as collaborate are key.
The AirTrunk Culture
Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact.
Whilst you're helping scale our region's digital future, we'll help you Grow@Hyperscale and unleash your full potential.
The pace in which we operate means you'll feel an electric atmosphere at AirTrunk.
We are a team of challengers and collaborative problem solvers who break new ground every day.
We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.
Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter.
We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome.
Our benefits empower AirTrunkers to stay positively charged.
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