Senior Value Engineer

• Company Address:
  600 Harrison St, Floor 3, San Francisco, CA 94107, US

Our mission is to improve lives through learning by providing flexible, effective skill development to empower organizations and individuals.
Through our global marketplace platform, we provide the tools learners, instructors, and enterprises need to achieve their goals and reach their full potential.

Udemy is seeking an accomplished Senior Value Engineer to drive business value realization for our largest enterprise accounts.
Reporting to the global head of Sales & Solutions Engineering, you will be instrumental in helping our Sales and Customer Success teams create compelling business cases that directly align Udemy solutions with executive-level business objectives.

You will bring a proven track record in quantifying and communicating business value to executive stakeholders, particularly in verticals including Professional/IT Services, Financial Services, Technology, Manufacturing, and Retail.
In this critical role, you will develop and deliver ROI models and value frameworks that demonstrate how our learning solutions drive concrete business outcomes.
Your ability to build compelling business cases, even with limited customer information, will be essential to our success.

As a key member of our go-to-market team, you will lead value strategy discussions with executive stakeholders and develop standardized, repeatable approaches to business case creation.
You'll work closely with Sales, PreSales, Customer Success, and Professional Services teams to ensure consistent value demonstration across the customer lifecycle.
Success in this role means directly impacting our growth through increased win rates in new logo acquisition and stronger retention rates in our enterprise accounts.

• Develop, implement, and maintain value engineering assets, including key business value drivers, compelling business case presentations and ROI models/metrics tailored to our online learning solutions and priority verticals.
  
• In collaboration with our go-to-market teams, conduct in-depth client discovery sessions to understand their business objectives, challenges, and potential areas for value creation and growth opportunities.
  
• Create detailed, data-driven business cases and ROI models that quantify the impact of our learning solutions for client business objectives and outcomes, and demonstrate ROI throughout the customer lifecycle in partnership with Customer Success and Professional Services.
  
• Work closely with Account Executives and Customer Success to develop value-based proposals and presentations for high-value opportunities, including strategic account planning to identify upsell and expansion opportunities based on demonstrated value, ensuring a strong value engagement throughout the customers' lifecycle.
  
• Develop and maintain value engineering tools, templates, and best practices tailored to focus verticals, customer needs, and incorporating evolving industry trends and benchmark data to continuously refine our value propositions/metrics and ensure they remain competitive and relevant.
  
• Drive impactful, cross-functional relationships particularly with Sales, Customer Success, Sales & Solutions Engineers and other key partners.
  

• 7+ years of relevant experience in value engineering, solution consulting, or similar roles, preferably in a SaaS e-learning business (i.e., EdTech).
  
• Demonstrated experience constructing and communicating compelling business cases and ROI models at the executive level, with proven ability in building trust and influence with VP-level/C-level stakeholders.
  
• Proven track record in maintaining a high level of productivity, managing multiple competing priorities and working effectively under the pressure of time constraints in a fast-paced, collaborative and team-oriented environment.
  
• Demonstrated experience articulating business cases and ROI models in support of strategic Sales and Customer retention activities in a SaaS business.
  
• Demonstrated experience with value-based selling methodologies and best practices.
  
• Strong attention to detail, analytical problem-solving skills, and ability to work independently.
  
• In addition to English (required), fluency in Japanese is highly desired.
  

• Problem Solving:
  You are skilled in creative problem-solving techniques to address client needs, overcome obstacles, and drive sales outcomes, ensuring customer acquisition and retention.
  
• Coachability:
  You demonstrate a strong willingness to learn, adapt, and incorporate feedback to enhance strategies and achieve performance targets.
  
• Expertise & Collaboration:
  You partner effectively with Sales and Customer Success teams, bringing expertise in business case development and ROI analysis to drive strategic growth in large enterprise sales opportunities.
  
• Curiosity:
  You exhibit a natural curiosity and hunger for knowledge, constantly seeking to understand market trends, client preferences, and competitive analysis to inform strategy and drive business success.
  
• Accountability:
  You hold yourself and others accountable to deliver on value engagement with clients.
  

We understand that not everyone will match each of the above qualifications.
However, we also realize that everyone has unique experiences that can add value to our company.
Even if you think your background might not perfectly align, we'd love to hear from you!

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

Our benefits package at Udemy 'starts with U' and is grounded in mission-driven benefits that intentionally align with our core values.
Here's a sneak peek at just a few highlighted benefits if you're a full-time Udemate based in Ireland:

• Comprehensive medical, dental, life and income protection coverage
• Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement.
  
• Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development
• 7% employer matching Defined Contribution Master Trust
• 25 paid holidays throughout the year plus bank holidays

Dublin is where our Europe, Middle East, and Africa (EMEA) headquarters is located, which means it plays a major role in our mission of sharing knowledge and unlocking potential for learners, instructors, and businesses globally.
We have a fantastic central Dublin location with a brand new building, purpose-built for us.