Senior Program Coordinator

:

Location:
Melbourne, VIC, AU, 3008

Company:
IDP Education Ltd

Requisition ID:
1941

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Working directly with Language Testing Portfolio and Product teams, you will ensure the administrative functions of the program and governance obligations are being met - maintaining the effective execution of our program delivery processes. You will be working closely with stakeholders, delivery/governance teams, product managers, senior stakeholders and delivery teams to facilitate and enable successful program delivery.

As a Senior Program Coordinator, you will be responsible for coordinating key program artifacts, ceremonies and events including Program Increment planning, Steering committee, maintaining portfolio registers, benefits tracking, organising workshops and meetings, taking minutes throughout delivery of various Language Testing initiatives within the program.

Working out of our Melbourne Quarters office amidst our collaborative team, you will work with product and digital teams in Melbourne, London and Chennai and be responsible for the day-to-day coordination across the program.

• End to end best practice program coordination
• Work with Portfolio Manager to develop, drive, and implement program goals
• Manage communications and deliverables from all stakeholders for the program
• Document Control (ensuring latest documents are collated and issued)
• Consultant / Third party work allocation & coordination
• Reviewing and managing development costs (control all cost entries)
• Support program team to achieve key initiative timelines
• Monitor quality and standards
• Acting as a lead across a number of initiatives, leveraging the support of the Program Manager for overall delivery guidance
• Estimate, plan and deliver to the agreed timelines
• Ensuring correct program hygiene and artefacts including terms of reference, canvases, roadmaps, design artefacts, success measures, project plans, risk, resource management and retrospectives are in place
• Ensuring quality and focus on the customer experiences with an eye to improve
• Tracking the outcome of product delivery against the original business case and metrics which initiated the activity
• Preparation and provision of program tracking reports for program use, stakeholder management and steering committee requirements
• Minutes and actions follow up as assigned from program and product meetings
• Controlling the program artifact database so that deliverables are recorded/accessible during and after product completion

This is a global role and needs global collaboration to deliver, including:

• Collaboration with delivery teams globally
• Attending PM communities of best practice
• Working closely with product managers/owners and other coordinators to ensure integration points and dependencies.
• Ensuring program communication and reporting is clear to all whilst being light on time
• Assist in the coordination of PI planning process
• Roadmap and tracking innovation performance by ensuring Program initiatives funding, resourcing and planning is signed off.
• Progress reporting on initiatives, identifying issues and escalating where appropriate.
• Continually looking to how we can improve upon what we do for our customers and how we can improve business agility and performance
• Tracking program delivery performance to time, scope, budget and outcome
• Utilising PM tools such as gantt, roadmaps, Kanban where such tools are fit for purpose in the context of the individual initiative and program

• Hands on, self-managed, proactive approach to the role
• Methodical, structured, with a dedicated eye for detail
• Multi-tasker with ability to juggle many activities and communications
• Creative flair and innovative approach
• Demonstrated experience effectively coordinating programs of work
• Adept at building effective relationships and working with several stakeholders to deliver targets
• Ability to track and manage program finances at a detailed level (capex, opex, etc)
• Ability to work under pressure, change direction when required and work on a range of projects at the same time
• Advanced communication skills
• Influencing skills - able to articulate a viewpoint with clarity and conviction and positively influence stakeholders
• Relationship management - building and maintaining strong and trusted relationships with internal and external stakeholders
• Ability to engage C Level stakeholders
• Strong Leadership skills
• Cross cultural awareness and sensitivity, respecting diversity
• Accomplished knowledge of the education industry
• Experience in working in dynamic global environment
• Experience working with IELTS tests

Be part of our story, as we support you to create meaningful and rewarding experiences, grow your career with purpose, and celebrate as a global team.

If you identify as a member of an underrepresented community, we encourage you to apply, even if you feel you do not meet all the criteria, but have relevant skills, experience and capability that will enhance the role. At IDP, you can be yourself, be seen, heard, valued, and celebrated every day for your meaningful contributions. If you require any adjustments, let us know.

Some other benefits include:

• Work in our new 6 green star office, featuring creative collaboration zones and a focus on health and wellbeing.
• Professional development programs to grow your career.
• Two paid volunteer days every year to support our local communities.
• Stay energized with free fresh fruit and barista onsite.