Senior Case Manager

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing.
You'll be part of a resilient team that works together to redefine the boundaries of excellence.
At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference.
GUIDE.
GUARD.
GO BEYOND.


We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Looking for a new opportunity in 2025? As a Senior Case Manager you will work closely with injured workers to assist in the processing of their Workers Compensation claim during a challenging time after a workplace accident or injury.
You will be the central point of contact for the injured worker, employer and any various other treating health providers to process weekly wage payments, support review of request for medical treatment.
In doing so, you'll ensure correct and timely processing of reimbursement of treatment costs, and be a go-to provider of customer service for any queries we receive from injured workers and employers relating to the processing of their claim.
You will also provide crucial Return to Work support for injured workers who are ready to make a return to the workplace.

Our Senior Case Manager position offers a fully supportive and structured training program.
If you've been thinking about a career change, a new challenge, or you want to use your case management experience in a different way, this could be the opportunity you've been looking for that offers you stability, flexibility and career growth.

Your responsibilities will include:

• Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recovery
• Reviewing, monitoring and approving requests from your injured workers for medical/surgical treatment
• Ensuring appropriate documentation is received to process weekly wage payments for employers and injured workers
• Administration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc
• Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service
• Working closely with internal and external stakeholders including, injured workers, employers, treating health care providers to support
• Utilising claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information
• Working in conjunction with both external parties such as medical professionals, treating health providers, occupational rehabilitation services and employers, and internal teams such as your Injury Management and Technical teams to facilitate and influence a sustainable return to work and life for injured workers
• Participating in Case Conferences and implementing strategies for effective cost management on claims

What are we looking for:

• Previous working experience in a customer service based role in industries including, but not limited to, employment services, rehabilitation, mental health, social work or health & safety
• Tertiary study within the disciplines of allied helth, psychology, social work or similar (beneficial, not essential)
• Strong telephone-based conversational/communication skills, administrative skills and ability to learn and use systems/databases
• Resilience
• Exceptional time management and organisational skills and the ability to prioritise your tasks
• Excellent communication and interpersonal skills, and a team-player attitude
• An aptitude for working within a dynamic, fast paced and challenging environment

What we can offer you:

• Dedicated learning and capability experts, and a tailored training program to set you up for success
• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Paid Parental Leave
• Collaborative working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
• Opportunities for ongoing education and development, as well as career progression
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Staff benefits including addi.