Product Owner - Customer Engagement, ANZ Plus

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Department:
AR ANZx Get Help & Give FeedbackDivision:
Australia RetailLocation:
MelbourneAbout UsAt the heart of ANZ Plus is a talented, high-performing team with big ideas.
We're building products, services and experiences that will not only provide our customers with enhanced banking functionality but empower them to make better financial decisions and improve their financial wellbeing.About the RoleAs a Product Owner in our Manage My Money Value Stream, you'll play a key leadership role in creating simpler, smarter 1:
1 banking experiences for our customers.
This role will enable and inspire the squad to pursue its mission - Engage our customers to drive setup and utilisation of ANZ Plus through personalised nudges, campaigns and lifecycle experiences - by guiding them on "what" work to do.
They prioritise work based on delivery of customer value and engage with other Product Owners to align and manage interdependencies.Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow.
Whatever your role at ANZ, you'll be building your future, while helping to build ours.Role Type:
PermanentRole Location:
Docklands, MelbourneWork Hours:
Full timeWhat could your day look like?As a Product Owner, you will:
Design and develop customer-centric personalisation and next best action strategies in collaboration with key stakeholders across Value Streams, Marketing and Technology to drive engagement across the customer lifecycle with ANZ Plus.Ensure alignment of your initiatives with organisational goals, OKRs and strategic priorities and manage performance of your features.Lead the squad to translate strategy into business/technical requirements, resolve dependencies and navigate escalations, so that they are able to build, test and implement the vision via the ANZ Plus MarTech stack.Identify, articulate and manage risks and compliance across streams of work.Maintain a healthy prioritised backlog to deliver business and customer outcomes.Manage senior business and technical stakeholders to ensure that prioritisation is understood and agreed to.Contribute to the strategy of the broader Value Stream focused on helping customers to engage with ANZ Plus, better manage their money and grow their financial wellbeing.What's in your toolkit?To grow and be successful in this role, you will ideally bring the following:
Experience leading and fostering a collaborative high-performing team environment and motivating and developing team members.Experience in designing and delivering personalised customer engagement programs, nudges and campaigns.Experience in designing and delivering data-driven experiences via MarTech platforms such as PEGA, Unica and Adobe.Leadership of complex program delivery across large-scale programs of work in a complex environment.Commercial acumen, experience working closely with risk, legal and product teams.Demonstrated experience working closely with senior stakeholders.Effective communicator, effectively resolve issues and remove barriers to success.Proficiency in effectively prioritising and allocating people and resources based on project priorities and strategic objectives.So why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.But it's not just our customers who'll feel your impact.
You'll feel it too.
Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.We're a diverse bunch at ANZ in different roles, different locations, doing different things.
That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'.
We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.
That's because we're committed to building a workplace that reflects the diversity of the communities we serve.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.To find out more about working at ANZ, visit ***.au/careers.
You can apply for this role by visiting ANZ Careers and searching for reference number 84267.Job Posting End Date
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