Position Summary:

The Warehouse Associate is responsible for performing a variety of warehouse-related duties such as receiving and storage of goods, preparing orders for shipment, picking items by batch and ID/kit numbers and ensuring that orders are filled accurately and efficiently, continually striving for improved customer satisfaction.

Responsibilities:

Clinical

• Comply with World Courier Standard Operating Procedures (SOP), which contain specific instructions to take the steps concerning the reception and shipment of materials

• Compare the material received with the documentation forwarded in order to certify concordance or disagreement

• Prepare box contents according to the information described on Packing List with correct temperature control

• Physically perform packing process of inbound, outbound and returned shipments using Cencora World Courier packaging products

• The Operator must have the training and the capability required to control materials characteristics (described in their labels): ID number, expiration date, Lot number, patient's kit, and temperature and storage conditions as well as any additional information that could be useful

• The Operator must be specifically trained in order to perform activities related to shipments such as the picking, packaging preparation, packing and labeling

• Perform activities on the Operative System CTM-STAR related to the Inbound, Outbound, Return and Relocation processes

• Have deep knowledge and carry out relabeling, returns processing, stock control, balance and relocations processes developed at the Facility

• Perform any other duties the employee has been trained for

Commercial

• Follow receiving, storage and shipping procedures for processing commercial products in the warehouse. Applies to all environments including but not limited to cold chamber controlled ambient and vault products

• Support Commercial initiatives by streamlining processes to gain efficiencies in the warehouse

• Complete assigned reporting , cross check and verification checks as per daily , weekly and monthly reporting

• Work closely with packaging contacts to ensure enough supplies are maintained for the warehouse

• Pick, pack and prepare and verify products for shipping

• Process inbound, outbound and return shipments for Commercial

• Work with a number of IT systems, including, but not limited to ASW, IRIR, Returns connect

• Perform daily cycle counts and stocktake

• Perform any other duties the employee has been trained for

• Once trained, be part of an on call rotational roster 24/7 with the logistics team to provide in person attendance for emergency response in case of any emergency shipments required by World Courier Clients

• Work in all temperature controlled environments including but not limited to

  +15 to +25°C

  +2 to +8°C

  -20 to -30°C

• Participate in scheduled weekend tasks for stock control and balance sheet processes

Internal Communication and Information Sharing

• Keep Internal Stakeholders informed of the progress of their order and shipment

• Collaborate with Internal Stakeholders to find appropriate resolutions to Clinical and Commercial matters to ensure ongoing client satisfaction

• Liaise with the Transport Customer Service team in relation to World Courier transport bookings and ensure correct processes are followed

• Provide information to all WCA business units to ensure work output is coordinated in an effective manner

• Contribute to team and organisational wide discussions by sharing ideas, experiences and recommendations around improving the effectiveness and efficiency of the business

Teamwork and Collaboration

• Effectively collaborate with all Internal Stakeholders to ensure the function is operating effectively and efficiently, while maintaining a harmonious team environment

Policy and procedure

• Comply with standard operating procedures and policies to ensure that the function is demonstrating consistent practices nationally and is in line with strategic objectives

• Ensure WCA compliance with all government legislative and other requirements such as ACS, CASA, AQIS, IATA, ISO

• Ensure full compliance with international local regulations such as WCA RACA SP (Registered Air Cargo Security Program) Australian Customs IATA regulations

• Ensure full compliance with WCA quality management systems (GxP)

Workplace Health and Safety

• Actively promote a culture that values a safe and healthy workplace

• Take reasonable care of, and cooperate with actions taken to protect;

  The health and safety of both themselves and others

  Report all accidents, incidents and hazards to their supervisor as soon as is practicable

• Ensure compliance with relevant OH&S legislation and that any issues are identified and actioned in line WCA policy

Reports Directly To:

Team Leader - Warehouse Operation

.

Skills and Knowledge:

• Have minimum 2 years logistics & warehousing experience

• Experience in Receiving/put away, inventory/ replenishment, Pick/ Pack process from waving order to completion, booking of transport for cold chain orders for re- fridge transport

• Understanding of the sensitivity of handling pharmaceutical products and working with and reviewing Standard Operating Procedures (SOP's)

• Current forklift license - counter balance and high reach and electric reach trucks

• Experience in Warehouse Management Systems (WMS)

• Position will require being able to lift loads up to 20kg independently using safe lifting methods described in manual handling training

• Excellent interpersonal relationships

• Be able to take initiatives and solve problems

• Self driven and can work autonomously

• Sound com.