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Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview
  • Grow with GB! Industry leader in providing career development opportunities
  • Flexible and hybrid working arrangements including Work from Home
  • Something for everyone - range of employee benefits, discounts and wellbeing programs

About the Role

As a Return to Work (RTW) Specialist in our Workers Compensation team, you'll be a leader in identifying and delivering recovery and RTW outcomes for complex psychological claims within your team. You'll use your expertise to identify and triage claims that are at risk of exceeding expected return to work timeframes, and you'll also work closely with the supporting case managers to identify barriers in returning to work, positively driving a Return-to-Work Focus with Injured Workers and Employers.

In this position, you will be able to apply your knowledge and skillset in person centred injury management, exceptional stakeholder communication, and leadership to support workers impacted by complex psychological injuries to get back to work, and back to life, safely.

How you'll make an impact

Your responsibilities will include:

  • Providing leadership as key subject matter expert within your team relating to recovery and RTW, whilst supporting your team manager and wider leadership group
  • Managing a small portfolio of complex high-risk injury claims, supporting injured workers and employers with their recovery, RTW and return to health
  • Supporting Senior Case Managers with regular case conferencing
  • Identifying biopsychosocial risk factors leading to strategic recovery whilst achieving RTW goals
  • Identifying claims at risk of developing secondary psychological injuries whilst implementing appropriate strategic measures to support injured workers back to full functional capacity
  • Undertaking RTW visits and treater case conferences (both virtually and in person) when required to support recovery and RTW outcomes
  • Applying a person-centered management approach focusing on injured workers' needs, by setting recovery goals and supporting them to achieve these
About you

We're looking for an enthusiastic and customer-focussed RTW Expert who has:

  • Workers Compensation scheme Claims Management experience, or significant RTW knowledge and experience
  • Knowledge of physical and/or Mental Injury, or general Personal Injury Management concepts relating to Victoria's Workers Compensation Scheme
  • Excellent customer service skills and experience
  • Time management, administrative and organisational skills
  • Experience in leading people, teams or key initiatives as well as coaching and mentoring skills
  • Tertiary qualification in an appropriate discipline and/or demonstrated experience in a similar role is also ideal

What we can offer you:

  • Attractive remuneration packaging & flexible work arrangements including Work from Home
  • Paid Parental Leave
  • Collaborative working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
  • Opportunities for ongoing education and development
  • A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
  • Staff benefits including additional purchased leave, volunteer leave d.

Read the full job description and apply online on the recuiter's web-site

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