Key Account Store Operations Specialist

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste. More than 1/3 of the food produced in the world is wasted, impacting the health of our planet, with 10% of greenhouse gas emissions coming from food waste!
As the world's largest food waste-fighting app, we connect stores with unsold, surplus food to consumers who buy and enjoy it. We are a certified B Corporation, and our mission is to inspire and empower everyone to take action against food waste by creating educational tools, making knowledge accessible, and changing legislation to reduce food waste.
We're growing fast, with over 100 million users in 19 countries saving more than 350 million meals from going to waste - that's more than 945,000 tonnes of CO2e saved! We're looking for talented people with diverse skills and backgrounds to join our growing team. We are currently seeking a Key Account Store Operations Specialist to join us in our Melbourne office.
Your mission:
Our Store Operations team is responsible for the engagement, experience, and quality of our Key Account stores. As a Store Operations Specialist, you will work directly with these stores, building relationships with store managers and their staff, helping them maximize the partnership with Too Good To Go and rescue as much food from going to waste as possible.
This is a new role at Too Good To Go Australia, and you will play a significant role in our growth and evolution in providing better support and service to our food waste-fighting partners.
Your Role:
Reporting to a Senior Business Development Manager, you will work with a portfolio of our most prominent brands within your business segment, as well as on numerous special projects across Grocery retail, Cafe chains, Petrol forecourts, and Foodservice.
You will work in a hands-on capacity, ensuring our key partner stores have everything they need to succeed. You will engage with the stores directly via phone and email to optimize store engagement, improve performance, and increase supply.

Provide a smooth onboarding process for new stores using scalable tools and methods.
Support stores in using Too Good To Go and our systems, providing training to new managers and staff.
Engage store managers and staff on fighting food waste.
Ensure your stores maximize their supply so no food is wasted.
Identify feedback trends from conversations with stores, monitor their statistical data, and escalate to the Business Development Managers.
Ensure stores have good experiences with our customers and take action to improve store quality.
Support with building presentations for a partner's head office; highlighting anecdotal feedback and store performance.
Perform administrative tasks, including mass updates for public holidays, and ensuring store information is accurate.

We are looking for:

Engaging Communicators: Confident individuals with exceptional communication skills, especially on the phone, and a knack for building rapport with diverse stakeholders.
Team Players: Collaborative individuals who align with Too Good To Go's mission and enjoy sharing insights within a supportive sales environment.
Results-Oriented Performers: Consistent achievers who excel at meeting targets, driven by a desire for impact and continuous improvement.
Data Driven: An affinity for working with data and eagerness to learn.
Growth Mindset: Adaptable individuals eager to learn and committed to embodying our values as we grow in the Australian market.
Ownership Mentality: Proactive self-starters who take accountability for their performance and communicate transparently with their managers.
Comfort with Repetitiveness: Ability to handle repetitive tasks while looking for scalability of work.
Resilience & Emotional Intelligence: Ability to bounce back when challenges arise, support teammates, and understand the needs of our partners.
Additional Language Skills: Fluency in languages beyond English is an advantage.

If you have:

An interest in business and sales and a desire to learn.
High energy and self-motivation.
First-class communication skills - from listening to presenting ideas and persuading.
Strong organizational and time management skills.
Desire to see your team succeed, not just individual performance.
Full Australian working rights (no working holiday visas).

then we'd love to hear from you!
We recognize that every individual has a unique background that brings value, so we don't require specific experience, but it would be nice if you have:

Experience in a sales role, specifically with existing customers over the phone and in person.
Experience working with data and turning raw data into meaningful actions.
Experience with Salesforce is a plus, but any CRM tool experience will be useful.

Our values:

We Win Together
We Raise the Bar
We Keep It Simple
We Build A Legacy
We Care

What we offer:

A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real impact in your role.
The unique opportunity to join the pioneering team leading the expansion of a proven food surplus marketplace into Australia.
Working alongside an international community of users, partners, and 1,200+ colleagues across 19 countries on the same mission.
Personal and professional development opportunities in a fast-paced scale-up environment.
An inclusive company culture where you can bring your authentic self to work.
Flexibility to work from home, with most time spent in the office or out in the field talking to prospective partners.
A strong, values-driven team culture where we celebrate successes and socialize with colleagues.

Benefits:

20 days of annual leave plus an additional 5 days p.a. after 6 months of employment.
10 weeks parental leave at full pay, available to all natural and adoptive parents after 6 months.
Shareback Volunteering Days: Up to 4 paid volunteering days to help tackle food insecurity.
Learning, career development, and performance recognition programs.
Access to Employee Assistance Program & regular care conversations.

A little more about us:
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