Head of Retail - Black Pepper & Yarra Trail

Black Pepper:
Black Pepper, an established brand for more than 40 years has exciting times ahead. Be part of the evolution of this iconic clothing brand by joining a team that is equally as passionate about people and fashion.At Black Pepper we pride ourselves on spoiling our customers with a unique and honest shopping experience that leaves them feeling fabulous!
Yarra Trail:
In a new era for Yarra Trail, we look to our origins for inspiration, as we launch our first ever retail experience. Effortless Australian Style, Yarra Trail creates effortlessly stylish clothes that invite you to express your personal story with confidence. We believe that true style comes from within, and our purpose is to empower you to showcase your real self. Yarra Trail is not just about what you wear; it's about how it makes you feel. Natural, Honest, Considered. Yarra Trail is Founded in Nature.
The opportunity:
This position reports to the General Manager, Black Pepper Brands and is responsible for coaching and leading our retail Area Manager teams, as well as creating, leading and maintaining the brand's retail strategy for successful business growth, leadership, profitability, consistent customer experiences, and effective retail operations across all channels.
The skills and experience you offer us:


Contribute to strategic planning with the brand Leadership team to grow the business.
Design and execute a retail strategic plan aligned with brand direction for business growth.
Collaborate with the real estate team to find new store opportunities that support business growth.
Stay informed about competitor activity and retail trends to guide strategic decisions.
Analyse and understand customer insights and behaviours to drive strategic decisions and financial results.
Create annual budget for Retail Division and manage Retail Administration cost centre.
Drive profit and sales targets by managing expenses, including employment and shrinkage.
Demonstrate a strong commitment to achieving and surpassing key performance indicators (KPIs).
Oversee and manage sales budgets, ensuring targets are achieved through effective financial planning and execution.
Develop unique customer service strategy for the brand to deliver exceptional customer experiences, build loyalty, and maximize sales.
Collaborate with real estate team on strategy execution, including store design layouts, refurbishments, small works, and store maintenance priorities.
Oversee Retail Operations team to maintain and optimize retail policies and procedures for Customer Experience, Stock Management, Cash Management, POS, and Security.
Support visual merchandising strategy for retail stores, ensuring alignment with retail strategy and maximizing sales return, supported by VM Manager.
Provide leadership and motivation to teams, ensuring clear communication and information flow.
Inspire and motivate the retail team to drive performance and achieve financial goals, fostering a high-performance culture.
Partner with People business partner to meet current and future people needs.
Manage Performance process to align individual goals with brand strategic objectives.
Foster a performance culture with continuous improvement, training, and constructive feedback.

Skills & Experience Required:


Extensive management experience in retail or high-sales turnover environments.
Strong industry expertise with a keen aesthetic sense and deep brand affinity.
Experience in nurturing and enhancing brand value.
Proven track record in senior leadership, managing large teams, and motivating them effectively.
Passion for retail, exceptional customer service, and strong personal style.
Forward-thinking in building and executing strategic plans to drive business growth.
Capable of budget management, interpreting financial reports, and optimizing schedules.
Ability to cultivate strong relationships with stakeholders.
Strategic thinker with agility and proficiency in change management.
Analytical with strong problem-solving skills.
Effective communicator, both verbally and in writing.
Able to develop a performance-driven culture.
Leadership in team capability, growth, and succession planning.

The perks we offer you:


Generous discounts for you and your family across Brand Collective's stable of brands! That's 50% off Black Pepper, Yarra Trail, Elka Collective, Reebok, Superdry, Review, Hush Puppies, Clarks and many more.
Invitations to exclusive sample sales.
Pet friendly workspace - yes, you can bring your dog to work!
Paid parental leave, volunteer leave, purchased leave program (ability to purchase an additional two weeks of leave per year, based on eligibility).
Novated Leasing.
Generous service awards.
Recruitment referral incentives for permanent positions.
Employee Assistance Program with free access to Mental Health Professionals for when times are tough.

About Brand Collective:
Brand Collective is one of Australia's most prominent apparel, footwear & sport groups, operating our omnichannel offer across 300+ stores with over 3,000 team members, a comprehensive online business and an extensive wholesale network. Our portfolio ranges from iconic heritage to timeless contemporary, from street culture to considered craftsmanship, and from private label to international luxury fashion brands. We bring brands to life!
At Brand Collective our customers come from all walks of life, and so do we! We value diversity and inclusion in all forms, thus hire based on capability and performance. If you feel like your skills align with the role and company culture, apply with your current CV and Cover Letter. For bonus points, tell us why this role excites you in an optional video cover letter.
Brand Collective is officially recognised as a Great Place to Work!
Please note:
at this time, Brand Collective are not seeking recruitment agency support for this role, and will not be liable for any unsolicited candidate profiles or associated fees. We encourage applicants to apply directly to this posting if they would like to be considered for this opportunity. The advertising of this role may close earlier than the listed date, and encourage applicants to apply early.
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