Account Manager

Posted Friday, October 25, 2024 at 5:00 AM

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It's how business gets done.

Who is ECI?

At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn't simply deliver amazing software solutions; we also have an award-winning company culture.

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie).

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.

To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.

The primary role for the Account Manager will be to identify cross-sell/upsell opportunities for additional software and training by staying in routine contact with the customer base via phone, online meeting, and email, and ensure customer satisfaction throughout the customer's tenure.

ROLE AND RESPONSIBILITIES

• Develop a strong understanding of ECI's products and communicate the value to the customer base effectively.
• Keep customers informed of new product offerings.
• Have a strong working relationship with your customers to update/increase references within Salesforce, keep customers on Maintenance and Support contracts, and help minimize any issues they may have.
• Build a sales pipeline with existing customers via outbound calling, email communications, and other direct marketing methods.
• Consistently meet or exceed monthly, quarterly and yearly sales quota goals in accordance with the strategic plan.
• Consistently log and record each-and-every outreach made, in Salesforce, producing regular activity reports.
• Meet daily, weekly, and monthly quality communication goals in accordance with the strategic plan.
• Remains low or off the Exceptions Dashboards by following-up on all outstanding activities within your territory.
• Produce quality calls with your customer by building relations and truly digging for sales opportunities.
• Produce quality demos with your customers, as well as in hot seat training.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Knowledge of manufacturing software is helpful but not required.
• Associate's degree (A. A.) or equivalent, one to two years related experience, or equivalent combination of education and experience.
• Proficient in Microsoft Excel, Microsoft Word and Outlook email.
• Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Sales experience helpful but not required.
• Highly self-motivated.
• Ability to work with little supervision.
• Works well with others.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to do the following:

• Perform some repetitive motion activities.
• Sit for long periods of time.
• Speak for long periods of time, as most interaction takes place via phone and online meetings.
• Perform software demonstrations (online) which may require 1 to 2 hours meetings without breaks.

#LI-REMOTE

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In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our 'CODE': Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.