Domestic Major Loss Adjuster

Aviva plc
AU - ipswich
July 15, 2024

Major Loss Domestic Adjuster

Here at Aviva, we are currently in the market for a Domestic Major Loss Adjuster - a home based position, visiting our customers across Norwich, Ipswich, Cambridge, and Peterborough.
Therefore, to be considered, you must have a full UK driving license and reside in this region, as completing customer visits will be an integral part of your role!

You will be responsible for providing a customer-focused and cost-effective service by handling household claims from instruction to completion, within agreed financial authority limits.
Your role will also involve reasonable travel across the UK and flexible working that may also include evenings and weekends.

A bit about the job:

As part of Aviva's Technical Claims function, we're looking for an experienced insurance professional, with a proven track record of handling high value and complex domestic claims.

We're an in-house claims function for a market-leading field claims service, delivering a hands-on bespoke service, managing all facets of a claim on a cradle to grave basis.

Skills and experience we're looking for:

You will ideally have experience in dealing with complex home claims, with exposure to losses in excess of £100,000
Qualified to a minimum of Cert CII, with aspirations to progress to Dip CII, with comparative CILA qualifications accepted.
Possess a deep knowledge of technical insurance principles, along with some experience of subrogation, underwriting practices, and full ABI report writing.
An understanding of building practices and regulations in relation to property reinstatements and tendering processes.
Proven track record of managing claims cradle to grave with an intense focus on customer satisfaction and service.

What you'll get for this role:

Salary based on experience plus an excellent benefits package
Bonus opportunity dependent on your performance and Aviva's.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer's leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:
We're inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.
So, regardless of gender, why not apply.
And if you're in a job share just apply as a pair.

We flex locations, hours, and working patterns to suit our customers, business, and you.
Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job.
Once you've applied, please send us an email stating that you have disclosed a disability, and we'll interview you.

We'd love it if you could submit your application online.
If you require an alternative method of applying, please send an email to

Read the full job description and apply online on the recuiter's web-site

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