Assistant Operations Manager - Altona Gate

Assistant Operations Manager - Altona GateThe key purpose of the Operations Manager is to be the strategic lead to safeguard the seamless functioning of all operational elements, ensuring a positive experience for staff, contractors, retailers and customers.
The Operations Manager's leadership will be instrumental in maintaining the highest standards of safety, compliance, cleanliness, emergency preparedness and efficiency throughout the centre while nurturing a professional environment.
This role creates a culture of high performance that strives to exceed industry best practice.
It is acknowledged that due to the nature of the position and the industry in which Vicinity Centres operate, there is a requirement to work outside of normal business hours.
Tasks include, but are not limited to, performing the role of Duty Manager on a rotating roster, checking contractor work and compliance after-hours (SIT tests), and completing audits and assessments.
These activities will change from time-to-time in line with activities expected of an operational team member in a commercial and retail environment.
Key AccountabilitiesAll elements of the annual performance cycle are completed by the due date (including goal setting, mid-year reviews, EOY conversations).
Regular 1:
1's, team meetings and development conversations conducted - minimum monthly cadence.
Performance issues are managed in an effective, respectful and timely manner.
Quarterly development conversations conducted with all direct reports.
100% of compliance training is completed on time for team.
All health and safety, risk and compliance requirements are delivered across the team.
Demonstrated commitment to building own capability as a people leader.
Strive to create a workplace culture that embraces & values health & safety to reduce the potential of incidents and injuries.
Responsibility for activity within retail, commercial and residential assets on the property.
The Assistant Operations Manager within this team will be supported by the maintenance.
Cultivating and nurturing talent within the team for sustained growth of direct reports.
Operational Management & AccountabilityManage operational contracts and ensure that optimum value is realised for expenditure.
Maintain quality contract documentation by conducting monthly KPI's with action plans/rectification where items are not achieved.
Report as required and participate in contract renewal activities as opportunities arise.
Focus on cleaning and hygiene, present the assets to a high standard each day for retailers, consumers and staff.
To be achieved through active leadership, high levels of contractor engagement and encouraging team performance.
Manage the security contract in a manner that provides a safe and secure site through active leadership, high levels of contractor engagement & vigilance and outstanding team performance.
An emphasis on minimising terrorism risk and reducing crime and disorder is critical.
Primary conduit to respond to retailer enquiries or complaints and is the key relationship contact for the retail management team.
Support the National Capital delivery teams to help deliver improved presentation standards through targeted capex programs (where applicable).
Present the building to the highest possible standard.
Create and maintain positive relationships with internal and external key stakeholders (including contractors, emergency services, local council and internal staff) that impact the performance of the department.
Ensure the shopping centre is compliant with Legislative obligations, Australian Standards and Vicinity procedures.
Manage annual essential safety measures obligations and certification (including the full function fire test program) with support from the Assistant Operations Manager.
Confidently deliver presentations to wider audiences and facilitating training sessions for essential staff members.
Make a valued contribution to the implementation of Environment Social and Governance initiatives at the centre by identifying opportunities for energy conservation and sustainability improvements, aiming to achieve energy and resource reduction targets set.
Cooperate with the regulator when HS&E issues arise and escalate through the business appropriately.
Experience & CapabilitiesESSENTIAL EXPERIENCE (what you have done)A leader with a track record of achieving positive outcomes by creating a high performing culture and focusing on the professional development of the team.
Experience in a role in the operations field that includes the management of retail and mixed-use assets and overall responsibility for an outgoings budget.
Experience managing complex building services with cleaning and security contracts.
Demonstrate an ability to deliver a schedule of projects on time and budget.
Maintain a risk register and appropriate documentation in readiness for H&SE audits.
Ensure that the building and/or centre's Annual Safety Measures Certification is achieved.
Maintain Health & Safety Meetings with key stakeholders.
Operate all emergency Management control equipment on site including but not limited to EWIS, FIP, extinguishers, etc…Chief warden training with experience in managing emergency scenarios.
Maximise building efficiency and develop & manage a sustainability program to minimise utility usage.
CRITICAL KNOWLEDGE (what you need to know)Clear understanding of contractor management through the issue of permits and general compliance.
Develop and administer an operating and capital budget including associated planning and execution within allocated timeframes.
How to build a short and long-term capital expenditure plan that considers; risk, lifecycle and customer experience needs in conjunction with the asset's development activities.
Where savings are identified, consider unbudgeted capex opportunities or quarantine savings.
How to develop a robust planned and ad-hoc maintenance program which is in place on plant and equipment to maximise reliability and lifespan.
Manage the centres lifecycle plan and asset register.
Completion of administrative duties as required including writing performance and management reports.
Including assistance with creating and administering VSA's (Vision, Strategy & Action Plans), Forecasts and Budgets.
Manage controllable VO's (Variable Outgoings) are in line with budget and VO's rate $/m2.
CAPABILITIES (what you can do)Strategic in approach and able to identify and deliver initiatives that achieve best in industry outcomes.
A leader that can motivate, develop, and recognise people to ensure they achieve the best results in their current role as well as providing learning opportunities to progress their career.
Deliver projects on time, within budget and in compliance with key handover dates.
Strive to maintain industry-based knowledge to stay abreast of technical and operational information and opportunities.
Have an eye for detail and don't accept standards less than best in class.
Seek out and encourage diverse views to challenge all perspectives.
Understand and show respect for the diversity of the Vicinity community.
A catalyst in creating an environment where people feel confident and supported to be themselves.
Strive to build robust, effective and mutually beneficial relationships that better outcomes and c.