Allied Health Business Support Manager Fulltime - Castle Hill NSW Administration Support Team

Are you systematic, thorough and solutions focused?
We are looking for a dynamic Business Support Manager to oversee our administration team and practice systems. Reporting to the director, you will be responsible for helping drive organisational goals and objectives through robust operational systems, and to ensure we are delivering exceptional services to our community whilst meeting the business targets. Your role includes being part of and overseeing an administrative team to ensure the daily operations of the business run smoothly.
You are an innovative and proactive individual, who will be a key leader in the organisation. This is an exciting, new leadership role; therefore, having proven experience in a similar role will be required. You will be a highly skilled communicator with a proven track record of achieving high performance and driving operations and business management and implementing change across the organisational structure.
You will have held similar leadership positions in an allied health practice and have an understanding of Practice Management Systems, allied health practice processes, and in particular experience working within the NDIS space. A thorough understanding of NDIS client management and systems is a vital part of this role.
About Us:
Grace Children's Therapy is a well-established organisation, providing services to the Sydney Hills District for 17 years. We work to achieve functional goals with children and adolescents and young adults through practical, innovative, evidence-based therapy, whilst fostering a fun & engaging environment. We believe in the precious value of children & the significant role that we play in the most important years of their life.
When you join the Grace Children's Therapy team, you're joining a values-driven organisation.
Our values and mission define who we are:

Giving our best and professional excellence
Responding with purpose and meaningful activity
Achieving more together as a team and community
Creating a sense of belonging for our team and community
Empowering the team and community to achieve positive outcomes.

About the role:
This role is responsible for the management of our day-to-day operations and requires you to have a commitment to the principles of participation and inclusion. As the head of the administration team and responsible for the daily operations, you will oversee and embrace our mission and values and you will play a critical role in ensuring excellent standards of service and efficiency across the team. You will be responsible for developing business initiatives and implementing change, processes, and structure.
Your role is expected to form part of the administration, which includes performing daily administrative duties such as invoicing and billing, liaising with clients, taking referrals, and organising schedules and diaries.
Your responsibilities:

Oversee the day-to-day operations of the business, managing people and coordination of service delivery.
Manage the NDIS portal and billing and ensure NDIS processes are followed in obtaining client service agreements.
Management of client enquiries and ensure workflow processes are followed.
Management of the databases.
Manage any client concerns and/or disputes.
Motivate and coach key personnel.
Ensure our administration and therapy team are effectively managed and coordinate administration support across the organisation.
Lead, drive and contribute to our strategic plan.
Strong experience with reporting and following through delegated projects and tasks related to social media, group programs, and marketing.
Contribute and collaborate with the executive and leadership team on risk management, compliance, and auditing processes and systems.
Effectively communicate with our external support team such as bookkeeper, marketing/social account manager.
Manage the overall business operations effectively.
Ensure continuous improvement of the policies and procedures.
Contribute to and collaborate to increase revenue and service delivery strategies.
Contribute and collaborate on marketing and social engagement.
Onboarding of new employees and assistance with training as needed.
Understand the NDIS legislation and compliance including preparing for NDIS audits.

Skills and experience required:

Relevant Qualifications in Management and Leadership, Minimum Diploma of Business or Practice Management or similar.
Allied Health Operational management and supervisory experience. Demonstrated experience in a similar business and operational role in the healthcare and/or disability sector.
Sound knowledge of the NDIS and compliance related to legislation is essential.
Excellent and effective communicator and exceptional attention to detail.
Demonstrated ability to lead and coach teams to work effectively and lead others through continuous improvement.
A high level of business acumen and strong financial management experience.
Organised, diligent and experienced in reporting, compliance, and systems and employee management.
Sound knowledge of the NDIS, standards and legislation and the Australian healthcare system including Medicare and Private health system.
Understanding and experience working towards certifications and compliance audits.
Genuine alignment and commitment to the vision, mission and values of Grace Children's Therapy.
Highly competent with computer skills/workflow systems and software systems (TEAMS, Microsoft, CRM's, Workflow systems and Practice Management Systems).
Experience reporting and managing aspects of the HR, risk management and WHS systems such as performance management, periodic performance checks, work health and safety concerns, leadership management, customer complaints and/or incidents, contributing and collaborating on talent acquisition.

You can expect:

A collaborative and dynamic team culture.
Salary will be commensurate to the applicants qualifications and experience.
Access to wellbeing and Employee Assistance Program.
Opportunity to work closely with a team of therapists and contribute to making a positive difference to the lives of children and adolescents and young adults with disabilities.
Team recognition program.
Opportunity to build your leadership career in the disability sector.
Ongoing learning and development opportunities.

Relevant mandatory certifications:

Working with children check.
NDIS worker screener.
COVID-19 vaccination certificate (appropriately vaccinated).

Core hours of work are:
Tuesday to Thursday - 10am to 7pm
Friday 9am to 6pm
Saturday 7:30am to 1:30pm
Covid-19 Considerations: Mandatory vaccination applies. We have COVID-19 safety plan in place and policies and procedures to manage COVID-19 in the workplace.
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