Hardship and Collections Consultant

Hardship and Collections Consultant - Contractor
Support Customers in moments that matter.
How will I help?
Customer Solutions is investing to build a future fit workforce to support customers in the moments that matter. It is about being your best. It is about building blocks for your career and supporting you to grow. We are investing in your success for now and for your future. We are looking for people who care about people, to join our team.
As a consultant your role will entail:

Assisting our customers who are going through financial distress.
Engage with customers proactively and empathetically through outbound and inbound calls.
Provide guidance and support to our customers.
Provide the best solutions to help bring our customers back to financial well-being.

What do I need?
To excel in this role, the following experience is required:

Strong communication skills.
Self-motivated and accountable.
Ability to handle stressful situations and deal with calls in an empathetic manner.
Balanced decision-making.
Call Centre inbound and outbound calls or equivalent experience (desirable)
Interpersonal and collaborative skills
Strong negotiation skills
Ability to multitask
Adherence to regulations
• Please note that this role will be contracted via Manpower, working onsite at Westpac.
Do you need reasonable adjustments during the recruitment process?
At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, contractors, employees, and community.
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email ***.au.
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