Head of Commercial

• Permanent, Full-time

• Flexible Work - Hybrid Working

• Join a human rights, values-based Organisation

• Access to Not-for-Profit Salary Packaging

About Melba

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focuses on supporting people to dream big, embrace life, and do what they choose and value.

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want; the person comes first!

Melba won the 2023 National Disability Award for Excellence in Service Quality.

About the Role

The Head of Commercial will lead a team of people responsible for providing commercial advice and assistance to the business on its commercial relationships. Responsible for overseeing the effective and efficient management of assets, pricing and billing strategies, property and facilities operations, and procurement activities, this position will ensure that Melba's resources are efficiently and effectively utilized, costs are managed, and facilities support the high standard of care and services provided to people we support. The role is pivotal in delivering operational excellence and driving a value-for-money culture.

Responsibilities include

• Strategic oversight: Provide strategic direction and implement plans for asset management, pricing and billing, property and facilities management, and procurement, driving innovation, performance improvement, and risk mitigation.

• People Leadership: Build organisational capability through coaching and education while managing and developing the Commercial team to meet objectives effectively.

• Asset Management: Oversee the organisation's assets, ensuring optimal performance, regulatory compliance, and alignment with service delivery needs.

• Pricing and Billing: Ensure compliance with NDIS pricing requirements, manage accurate billing processes, and develop pricing models to support financial goals.

• Property and Facilities Management: Manage physical properties to ensure safety, compliance, and efficiency, coordinating maintenance and planning to support operational needs.

• Procurement and Contract Management: Develop and oversee procurement strategies, ensuring compliance, cost-effectiveness, and value for money, and strong supplier relationships for quality service delivery.

Qualifications and Experience

• Bachelor's degree in Business, Commerce, Finance, or a related field (required).

• Significant experience in commercial management, ideally within the healthcare, disability, or human services sector.

• Excellent contract negotiation and relationship management skills.

• Experience in strategic planning, business development, and market analysis.

• Proven leadership abilities and experience in managing teams.

• High level of communication, interpersonal, and stakeholder management skills.

• Strong business acumen with an ability to translate strategy into actionable plans.

• Ability to work collaboratively across various teams, promoting a culture of service excellence.

• Solution-focused with a strong problem-solving approach.

• Passionate about improving outcomes for people with disabilities.

• Ability to navigate a complex regulatory environment while driving business goals.

• Excellent negotiation and influencing skills.

You will also bring with you or be willing to obtain:

• A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don't already have them).

• A current First Aid and CPR Certificate.

• Full Australian Driver's License.

• Evidence of COVID-19 vaccination status, including booster.

Why Join Us?

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice. If this resonates with you, come join us!

• Join a supportive and collaborative culture where your contributions make a real impact.

• Enjoy onsite parking and other benefits.

• Access to Not-for-Profit Salary Packaging.

• Flexible work arrangements, with the ability to work from home or the office.

Ready to Make a Difference?

Click "Apply" now and submit your resume. We look forward to meeting you!

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality, or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children's wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.